Casino Cage Shift Supervisor - Lead Cash & Team

Wind Creek Hospitality; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Wind Creek Hospitality in Miami seeks a Cage Shift Manager responsible for guest service and supervising Cage Cashiers, Main Bankers, and Kiosk Team Members.

This role ensures compliance with Cash Operation Manual procedures, Title 31, and security of casino funds, while providing training and maintaining a positive work environment.

The ideal candidate has strong cash handling experience and bilingual English/Spanish, with flexibility for nights, weekends, and holidays.

Qualifications

• High School diploma or GED.
• Associate’s Degree or 2 years supervisory experience or related dual-rate supervisor experience.
• Two years of high-volume cash handling experience.
• Demonstrated ability to communicate effectively in English and Spanish.

Responsibilities

• Keep cage in compliance with Cash Operation Manual procedures, TICS, and MICS, and Title 31 regulations
• Assist Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure they are in compliance with policies and procedures
• Provides an orderly and positive work environment with recognition to team members
• Interacts with Department Manager by providing pertinent information
• Provides on-going training and information to new and existing personnel
• Conducts employee counseling/coaching and disciplinary action when necessary
• Helps resolve any overage/shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
• Performs emergency fills for kiosks, as needed
• Performs cashier or main bank duties, as needed
• Other duties and responsibilities as assigned

Skills

Cash handling

Bilingual English/Spanish

Communication skills

Teamwork

Education

High School Diploma or GED

Associate’s Degree or 2 years supervisory experience

Tools

Microsoft Word

Excel

10-key calculator

Job description

Wind Creek Hospitality in Miami seeks a Cage Shift Manager responsible for guest service and supervising Cage Cashiers, Main Bankers, and Kiosk Team Members.

This role ensures compliance with Cash Operation Manual procedures, Title 31, and security of casino funds, while providing training and maintaining a positive work environment.

The ideal candidate has strong cash handling experience and bilingual English/Spanish, with flexibility for nights, weekends, and holidays.