Casino Beverage Ambassador - Overnights (FT & PT)

PENN Entertainment, Inc.; Northern (KY); Hybrid; USD 17,000 - 28,000; Full time

Job summary

PENN Entertainment, Inc. is seeking an experienced beverage server for Hollywood Casino Perryville in Kentucky. You will provide outstanding guest service, greet patrons, and support marketing promotions while maintaining the bar and casino floor.

You will use the POS system, monitor alcohol service in line with policy, and collaborate with bartenders, servers, bar backs, and supervisors to ensure smooth operations. A Maryland Lottery License is required, and eligibility starts at age 21.

Qualifications

• Must be 21+ years old.
• High School diploma or equivalent.
• Basic computer knowledge.
• Must be able to obtain a Maryland Lottery License.

Responsibilities

• Provide excellent customer service to guests and employees.
• Greet customers entering the casino and assist as needed.
• Be knowledgeable about Marketing promotions and assist with promotions.
• Provide beverage service and mix drinks per standards.
• Maintain casino floor appearance and ensure prompt, courteous service.
• Operate the POS system accurately and efficiently.
• Work as part of a team with servers, bartenders, bar backs, and supervisors.
• Adhere to policies and regulations of the casino, company, and state gaming rules.

Skills

Customer service

Team player

Alcohol knowledge

Upselling

Basic computer

Education

High School diploma or equivalent

Tools

POS system

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provide excellent customer service to all guests, customers, and employees
• Greet customers as they enter the casino as needed
• Be current on all Marketing promotions.
• Assist with Marketing & Promotions as needed.
• Ensures all guest inquiries, problems, and requests for service related to general property information are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework
• Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service
• Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.
• Maintains appearance of casino floor and work area
• Accurate and efficient use of POS system
• Monitor guests alcohol intake in accordance with training
• Assist other beverage personnel with maintenance such as side work and opening/closing duties
• Participate as a team member with all servers, bartenders, bar backs, supervisors and any other casino personnel to ensure efficient operations
• Will adhere to all policies, procedures, rules and regulations of Gaming and Leisure Properties, Hollywood Casino Perryville, and the Maryland State Lottery
• Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends
• Responsible for mixing drinks to deliver to guests
• Work as part of a team to provide beverage service
• Be able to work independently with minimal supervision
• Other duties as assigned

Requirements

• Must be a minimum of 21 years of age.
• High School diploma or equivalent
• Basic computer knowledge
• Must be able to obtain a Maryland Lottery License