Cashier Team Leader

TESO LIFE; Sterling (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) Matching

Job summary

TESO Group is seeking a Cashier Team Leader to oversee the cashier team and ensure smooth front-end operations at our Sterling, VA location. You will train and guide cashiers, manage daily transactions, and uphold excellent customer service standards to meet store goals.

The role requires strong leadership, cash handling expertise, and the ability to communicate effectively in a fast-paced retail environment. Availability includes weekdays, weekends, and holidays.

Qualifications

• Experience leading a cashier team in a retail environment.
• Proficient with cash, credit cards, and POS systems.
• Excellent communication and interpersonal skills.
• Able to multitask and manage a team in a fast-paced store.
• Open availability including weekends and holidays.

Responsibilities

• Supervise and support cashiers at checkout.
• Handle complex transactions and assist with refunds/voids.
• Enforce store policies on transactions, returns, discounts.
• Resolve customer complaints professionally.
• May be required to work at other locations.
• Assist in moving products and fixtures up to 30 lbs.

Skills

Leadership

Cash handling

POS systems

Communication

Multitasking

Team management

Job description

About TESO Group

Founded in 2017 in New York, TESO Group is an Asian‑inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.

Job Summary

The Cashier Team Leader oversees the cashier team and ensures smooth front‑end operations, including managing daily transactions and maintaining excellent customer service standards. This role involves training, supporting, and guiding cashiers to enhance team performance and resolve any issues at the register. You will also ensure the team meets store goals and fosters a positive shopping experience for customers.

Key Responsibilities

1. Supervise and support cashiers to ensure smooth and efficient checkout operations.
2. Assist in handling complex customer transactions, including refunds, voids, and
3. Enforce store policies related to customer transactions, returns, and promotional discounts.
4. Address and resolve customer complaints or concerns in a professional manner.
5. May be requested to work in other locations from time to time.
6. Bend, lift, open, and move products and fixtures up to 30 lbs. as needed.

Qualifications

1. Strong leadership and team management skills.
2. Proficiency in handling cash, credit card transactions, and POS systems.
3. Effective communication and interpersonal skills.
4. Ability to multitask and manage a team effectively in a fast‑paced environment.
5. Must have open availability, weekdays, weekends, and holidays.

Benefits

• Medical insurance and 401(k) Matching