Cashier Supervisor

T&T Supermarket US; San Jose (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

T&T Supermarket US is seeking a Customer Service Associate to deliver exceptional customer service and assist at the Customer Service Counter. The successful candidate will engage with customers enthusiastically and handle complaints promptly while supervising junior team members. Ideal candidates will possess a proactive and self-motivated work ethic and have a solid understanding of payment methods.

Benefits

Competitive wages

Generous paid time off

Life & AD&D insurance

Employee assistance program

401(k) retirement plan

Paid training

10% staff purchase discount

Long service awards

Staff recreation activities

Birthday cake

Qualifications

• Willing to work flexible shifts, including weekdays, weekends, evenings, and holidays.
• Good understanding of payment methods including cash and bank cards.
• Familiar with relevant tools and equipment; able to interpret product labels.

Responsibilities

• Deliver exceptional customer service with a welcoming smile.
• Assist customers at the Customer Service Counter and handle returns.
• Monitor transactions to prevent possible fraud and guide junior team members.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Organization

Education

Minimum of 2 years of related experience

Tools

MS Office

Job description

Customer Service Associate

Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.

Assist customers at the Customer Service Counter, including ordering and replenishing gift cards, handling returns, selling lottery and bus tickets, and answering phone calls.

Address customer complaints promptly, fostering positive relationships through attentive service and genuine engagement.

Monitor transactions to prevent possible fraud, including PLU# input, scanning merchandise, transaction discrepancies, and identifying counterfeit or fake cards.

Provide guidance and supervision to junior team members, offer feedback on staff performance, and assist in staff training and development.

Lead by example, demonstrating proficiency in all duties and setting a standard for excellence.

Familiarize with all store promotions to better assist customers and ensure accurate checkout services.

Fulfill additional responsibilities as assigned by supervisors to contribute to the department's overall efficiency and success.

Qualifications

• Willing to work flexible shifts, including weekdays, weekends, evenings, and holidays.
• Able to stand for extended periods.
• Basic computer skills in MS Office and knowledge of accounting.
• Good understanding of payment methods, including cash, bank cards, and credit cards; experience selling lottery tickets, bus tickets, and gift cards.
• Ability to handle paperwork and reports effectively and organized.
• Familiar with relevant tools and equipment, able to interpret product labels.
• Proficient in English; knowledge of Cantonese and/or Mandarin is advantageous.
• Knowledge of workplace health and safety protocols.
• Minimum of 2 years of related experience.
• Demonstrated commitment, accountability, and reliability.
• Good team player with strong organization, problem-solving, interpersonal, and customer service skills.
• Positive, proactive, and self-motivated work ethic.

Benefits

• Competitive wages
• Generous paid time off (annual vacation, sick leave, marriage, bereavement)
• Life & AD&D insurance
• Employee assistance program
• 401(k) retirement plan
• Paid training
• 10% staff purchase discount
• Birthday cake
• Long service awards
• Staff recreation activities
• Conditions may apply

Shift

Shift work is required, including weekdays and weekends.

Safety Statement

Safety remains T&T Supermarket's top priority. We have established health and safety policies to ensure our stores, processing centers, and warehouse are as safe as possible.