Cashier - Stateside Live!

Stateside Live!; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Full time

Job summary

Stateside Live! in Philadelphia's South Philadelphia Sports Complex is seeking a Cashier to welcome guests, take orders, and process payments at a busy entertainment district venue.

You will operate the POS system, provide accurate change, and balance the cash drawer at the end of shifts while supporting expeditious seating and guest satisfaction. Evening/weekend work may be required, with a fast-paced team environment.

Qualifications

• Experience in customer service and cash handling.
• Fluent English; other languages are a plus.

Responsibilities

• Greet guests and deliver excellent customer service.
• Take food and beverage orders and enter into POS.
• Process payments, make change, and balance cash drawer at shift end.
• Communicate effectively with guests and staff.
• Handle guest complaints and special requests as needed.
• Occasional bussing of tables to expedite seating.
• Stay at entrances/exits and move around the venue safely.

Skills

Customer service

Cash handling

Cashier teamwork

Tools

POS terminal

Credit card machine

Job description

Stateside Live! is ahospitality and entertainment district centered in the heart of the South Philadelphia Sports Complex. The one-of-a-kind venue features multiple restaurants, bars,and entertainment choices, including: PBR Philly: Coors Banquet Bar, 1100 Social, Miller Time Beer Hall, Live! Arena which includes: Birra Peroni, Chickie’s and Pete’s, Geno’s Steaks, and Lorenzo and Sons Pizza. Voted Philadelphia’s No. 1 Sports Bar by Philadelphia Magazine, Stateside Live! is a joint partnership between Philadelphia-based Comcast Spectacor and Baltimore-based The Cordish Companies.

Cashier Responsibilities include, but are not limited to:

• Welcome guests to venue, provide excellent customer service, and accept payment when guests are finished with their stay.
• Take food and beverage orders from guests and enter into POS terminal.
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• May be asked to handle guest complaints and special requests.

Cashier Qualifications

• At least one year of experience with customer service and cash handling.
• Must speak fluent English, other languages preferred.

The Cashier position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 25 pounds.
• Handling objects (including cash, coins, credit cards), products, speaking over and operating phones.
• Ability to utilize credit card machine.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing guest checks and POS reports.
• Must be able to read, review and understand POS reports.
• Basic mathematical skills are used frequently when exchanging cash.
• Must be able to keep accurate account of cash bank.
• May be required to work nights, weekends, and/or holidays.