Cashier (Speedway, IN)

Anchor Point Management Group; Speedway (IN); On-site; USD 12,398 - 41,328; Part time

Job summary

Anchor Point Management Group is looking for a Host/Hostess to positively represent the Buffalo Wild Wings brand. This role requires exceptional customer service skills and the ability to manage guest seating.

The ideal candidate should be at least 16 years old and preferably have prior restaurant or customer service experience. Responsibilities include greeting guests, managing waitlists, and assisting servers. A friendly demeanor and the ability to work well under pressure are essential.

Qualifications

• Must be at least 16 years old.
• Prior experience in a restaurant or customer service role preferred.
• Ability to handle money accurately and process credit card transactions.

Responsibilities

• Greet guests and ensure timely seating.
• Manage waitlist and communicate seating status.
• Assist servers with food delivery and bus tables.

Skills

Superior customer service

Knowledge of food safety

Excellent verbal communication

Basic mathematical skills

Education

Minimum 16 years of age

Tools

Point of Sales systems

Job description

Job Location: 6129 Crawfordsville Rd - Speedway, IN 46224 Salary Range: $9.00 - $30.00 Hourly

Job Purpose:

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely manner, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner.

Core Job Functions / Responsibilities:

• Provide friendly welcome to incoming guests by opening the door and ensuring timely seating
• Accurately communicate waiting times to Guests and maintain constant communication to ensure they updated in regards to their seating status and escort Guests to tables
• Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables and monitor workflow
• Notify guests of specials and promotions and that their server will be with them promptly
• Assist with the assembling of takeout orders and answer telephones when necessary
• Assist Servers with running food, bussing tables, and refilling drinks, but does not serve alcohol if under age 21
• Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
• Respond to customer complaints and bring any issues to the attention of the manager
• Thank guests as they leave and solicit feedback about the quality of service they experienced, express hope that they will return to BWW in the future

Other Job Functions / Responsibilities:

• Assist Front of House Team Members
• Bus and pre-bus tables and deliver food to guests when necessary
• Other duties as assigned by supervisor

Qualifications:

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledgeable of BWW food and beverage menus and ability to make suggestions to guests
• Knowledgeable of current marketing promotions and upcoming events to inform guests
• Excellent verbal communication and interpersonal skills in order to serve BWWs guests; skill in time management and organization with excellent attention to detail
• Ability to take direction and execute team and company objectives
• Basic mathematical skills with ability to handle money accurately process credit card transactions
• Basic knowledge of Point of Sales systems
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act:

• Complies with all portion sizes, quality standards, department rules, policies, and procedures
• Relies on expertise and judgment to plan and accomplish goals

Size and Complexity:

• Ability to follow specific service time and guidelines while at the same time engaging guests & customizing their experience
• Ability to maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts

Interaction:

• WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every guest
• Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
• Maintain positive working relationships with all Team Members and managers

External Relationships:

• WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Ability to positively represent the Buffalo Wild Wings brand as the first point of contact in the restaurant

Education / Experience

Required

• Minimum 16 years of age (State Minor Labor Laws Supersede)

Preferred

• Prior experience in restaurant or customer service role

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.