Cashier (Homestead, FL)

Anchor Point Management Group; Homestead (FL); On-site; USD 9,987 - 24,796; Part time

Job summary

Anchor Point Management Group is seeking candidates for a role at Buffalo Wild Wings in Homestead, FL. As a front-line representative, you will manage takeout orders, engage with guests, and ensure a positive dining experience.

The ideal candidate possesses strong customer service skills and is knowledgeable about menu offerings and safety procedures. This is an opportunity to work in a vibrant, team-oriented environment with a focus on excellent service and satisfaction.

Qualifications

• Knowledge of current marketing promotions and upcoming events.
• Ability to suggestively sell add-on items to increase ticket totals.
• Knowledge of proper sanitation and food safety procedures.

Responsibilities

• Manage all takeout orders and accurately enter them into the system.
• Provide friendly welcome to incoming guests and respond to complaints.
• Participate in maintaining a clean and orderly cashier area.

Skills

Customer service skills

Knowledge of Point of Sale systems

Basic mathematical skills

Conflict management skills

Education

Minimum 16 years of age

Prior experience in a restaurant or customer service role

Job description

Location: 2580 NE 10th Ct - Homestead, FL 33033
Salary: $7.25 - $18.00 hourly

Job Purpose

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for guests. This role is responsible for managing all takeout orders and accurately entering orders into the Point of Sale System and collecting payments.

Core Responsibilities

• Provide friendly welcome to incoming guests while ensuring timely seating
• Follow proper phone etiquette and answer phones according to Buffalo Wild Wings specifications
• Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
• Respond to customer complaints/concerns and know when to get a manager involved
• Make genuine connections/engage guests so they have a personalized experience
• Take payments/handle cash drawer and process credit card transactions
• Apply menu knowledge to make genuine suggestions and upsell
• Correctly enter takeout orders into Point Of Sale system
• Bag and manage takeout orders, check for accuracy
• Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
• Thank guests as they leave and solicit feedback about the quality of service, expressing hope that they will return to BWWs in the future

Additional Responsibilities

• May help prep Expo window
• Monitor and stock restroom
• Other duties as assigned by supervisor
• Comply with all portion sizes, quality standards, and department rules and procedures
• Ability to multi‑task and prioritize responsibilities
• Follow specific service time and guidelines while engaging guests and customizing their experience
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time
• WOW our Team Members by providing respect, positive encouragement, and fair treatment within the organization
• Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
• Maintain positive working relationships with all Team Members and managers
• WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Ability to positively represent the Buffalo Wild Wings’ brand throughout each guest’s time in our restaurant

Qualifications

• Knowledgeable about current marketing promotions and upcoming events to inform guests
• Knowledge of Point of Sale systems
• Knowledgeable of menu selection; ability to suggestively sell add‑on items to increase ticket totals
• Basic mathematical skills and ability to complete accurate cash transactions
• Knowledge of proper sanitation, food safety, and security procedures
• Superior customer service and interpersonal skills to satisfy guest needs and solicit feedback
• Skill in time management and organization with excellent attention to detail
• Ability to take direction and execute team and company objectives and multi‑task accordingly
• Knowledge of food and drink menus to make genuine suggestions to guests
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve problems

Education / Experience

• Minimum 16 years of age (State Minor Laws Supersede)
• Preferred: Prior experience in a restaurant or customer service role