Cashier & Softlines Sales Associate

Transformco; San Juan (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Softlines Sales Associate to enhance the Member experience and drive sales. In this role, you will be the first point of contact for Members, providing courteous and proactive support. Your responsibilities will include assisting Members with their needs, maintaining merchandise standards, and ensuring the sales floor is always ready for customers. This part-time position offers a chance to make a significant impact on customer satisfaction while working in a dynamic retail environment. If you are passionate about providing exceptional service and enjoy working in a team, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older to work in a multi-level unit with freight elevator.
• Ability to provide outstanding Member service and support.

Responsibilities

• Provide exceptional service to Members and assist with their needs.
• Maintain merchandise standards and ensure a clean sales floor.
• Accurately complete transactions using POS systems.

Skills

Basic reading skills

Basic arithmetic skills

Basic writing skills

Oral communication skills

Basic Internet navigation

Job description

Job Description

The Softlines Sales Associate is responsible for enhancing the experience of our Members and driving sales through courteous and proactive support to Members. This is achieved by accurately and efficiently completing sales and service transactions, maintaining merchandise standards, ensuring the sales floor is ready all day, and maintaining price integrity.

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

1. Provides the highest degree of Member service by making the Member the first priority; this includes stopping other merchandising tasks in order to assist members. Greets every Member who enters the zone to begin the Member First Engagement process of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions. Engages with Members in a professional manner to deliver a Members First experience.
2. Maintains thorough knowledge of available merchandise, and services to assist Members in locating and selecting merchandise.
3. Strives to deliver a WOW member experience every time, and seeks feedback to ensure they are delivering the right experience, and understand how to improve.
4. Takes ownership for enhancing the Member experience, and assists with Member concerns. Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns.
5. Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes. Executes consistent operational and selling processes (e.g., credit application process, care plan) and stays up-to-date on changes.
6. Versed in the benefits of Shop Your Way (SYW), the elements of a WOW experience, and able to sell the program to members.
7. Leverages integrated retail technology and Know Your Member in order to facilitate the Member experience.
8. Educates Members on our Satisfaction Guaranteed return policy. Optimizes credit, gift card, SYW Rewards, and multi-channel opportunities (and, where applicable, Care Plans, Merchandise Replacement Agreements, and other miscellaneous income opportunities).
9. Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions.
10. Sets and maintains sales floor to national merchandising and presentation standards.
11. Performs merchandise support tasks (e.g., straightening merchandise) during each work shift. Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.
12. Performs accurate count updates and inventory adjustments.
13. Adheres to merchandise protection standards.
14. Uses basic internet navigation to access and print information/reports.
15. Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives.
16. Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems.
17. Performs other duties as assigned.

REQUIRED SKILLS:

1. Basic reading, arithmetic, writing and oral communication skills
2. Basic Internet navigation

REQUIREMENTS:

Age Requirement: 18 years of age or older when multi-level unit with freight elevator

Store/Unit Information

Store Number: 01905

Country: United States

Work-In Location: 01905: Sears PR Plaza Las Americas

Work-In Address: AVE F D ROOSEVELT

Work-In City: San Juan

Work-In State: PR

Work-In Postal Code: 00918

Business Information

Business: Transformco Stores - Sears Hourly

Job Function: Sales

Employment Category: Regular, Part-time

Compensation Range: N/A

Additional Compensation Explanation: N/A

Job Code (LT): FL9917: Softlines Associate

EEO/EOE Footer: Equal Opportunity Employer / Disability / Vet.

Posting Tags

#SearsRetailStores

CareerBuilder Tag

#CB

Company Brand

Sears Stores

Location City

San Juan