Cashier Shift Lead

Luke's Local Grocery

San Francisco (CA)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

Paid vacation

Volunteer days

401k plan

Store discount

Staff meal

Commuter benefits

Professional development

Job summary

Luke's Local Grocery is seeking a Cashier Shift Lead to supervise the cashier team, act as the PIC, and support store leadership in delivering excellent customer service and retail standards on the front end of the store.

You will oversee cash handling, assist with stocking and displays, train staff, manage breaks, and ensure food safety and store cleanliness; weekend availability is required.

Qualifications

Experience in retail grocery environments preferred.
Experience with food preparation, service and safety is desirable.
Customer service experience is required or preferred.
Willingness to train and work in other store areas as needed.

Responsibilities

Supervise cashiers and act as PIC on shift.
Ensure high levels of customer service and hospitality.
Assist with stocking, merchandising, and front-end displays.
Balance cash drawers and assist with cash deposits.
Monitor cleanliness and compliance with store standards.
Coordinate breaks and assist Floor Supervisor with staffing.

Skills

Customer service

Communication

Team player

Cleanliness

Work ethic

Creativity

Eagerness to learn

Education

Retail experience (grocery preferred)

Food handling/safety experience

Customer service experience

Willing to train in other areas

Job description

About the Job

As a Cashier Shift Lead, you are responsible for leading the Cashier team and supporting Store Leadership in maintaining excellent customer service and retail standards. You are also responsible for being a leadership presence and PIC (Person In Charge) on the floor throughout your shift. You will often be responsible for opening and closing the store. Your main responsibilities are to oversee the cash register and front end of the store, which includes cashiering, handling customer questions and concerns, and assisting with stocking and facing front-facing displays, grocery, alcohol, and dairy shelves, and produce sets as needed. We encourage a team mentality at Luke’s and as such, all staff often assist each other based on the demands of the day. Having a positive attitude, team mentality, and eagerness to learn is a must. Flexibility to work weekends and holidays is a required component of this role; all Cashier Shift Leads must be available to work at least one weekend day regularly. In addition to your department responsibilities, you oversee the following:

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Coordinate with the Floor Supervisor to supervise employees and assist with tasks as necessary, including daily PIC check-ins with all staff
Work with the Floor Supervisor to distribute work evenly among all staff, assigning duties to specific employees based on role and skills
Assist the Floor Supervisor and Store Leadership in coordinating breaks as needed
Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in-store shopping, to the experience at checkout
Demonstrate consistent work attendance
Assist with training new and current staff in all departments
Monitor product and check for expiration. Ensure products are routinely FIFO-ed and waste is accurately tracked and reported
Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising
Maintain a clean and orderly space on the floor, in the walk-in, and in the back rooms according to Company protocols
Ensure food safety standards are being met at all times
Balancing cash drawers and preparing cash deposits
1. Note: There is a requisite waiting period of 30 days before any staff member at Luke’s Local is permitted to handle cash.
Maintaining a positive, equitable work environment for all staff
Stay informed about weekly items and guide customers to product locations throughout the store
Participate in mandatory quarterly store-wide inventory counts
Communicate and collaborate with co-workers, supervisors, team members, and/or outside contacts in a timely and appropriate manner and in line with our Communication Code of Conduct

Competencies

High standard of cleanliness
Excellent customer service
Good communication skills
Friendly, team-player
Good work ethic
Creative thinker
Eagerness to learn

Work environment

Office and sales floor of retail grocery stores

Physical demands

Must be able to lift 25 lbs
Must be able to spend 6-8 hours per day on your feet
Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions, repetitive food prep motions.
Stocking of shelves and merchandising displays
Handling of refrigerated product in a cold environment for short periods of time.

Preferred education and experience

Experience with retail, preferably grocery
Experience with food preparation, service, and safety
Experience with customer service
A willingness to train and work in other areas of the store as needed

Additional Eligibility Requirements

Must be 18 years or older
Proficiency in English

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Benefits