Cashier Shift Lead

Erewhon Market; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Half-price meals

Store discount on purchases

401k with match

Paid vacation

Health benefits

Bonuses and sales rewards

Career growth opportunities

Job summary

Erewhon Market in Los Angeles is seeking a Lead to guide Front End Associates, promote the store mission, and ensure outstanding customer service across the checkout area.

You will train teammates, uphold safety, manage cash registers, and help drive membership sign-ups while delivering a welcoming shopping experience that reflects our health-focused brand.

This role offers competitive hourly pay, 401k match, health benefits, paid vacation, and opportunities for career growth.

Qualifications

• Minimum 1+ years of experience as a Lead in the Grocery Retail or Customer Service industry preferred.
• Bilingual English / Spanish preferable, but not necessary.

Responsibilities

• Educate Front End Associates on the company's mission, products, promotions, and membership program.
• Educate customers on benefits of the membership program and promotions.
• Meet monthly membership sign-up targets and coach associates to achieve them.
• Follow safety guidelines and maintain a safe work environment.
• Provide outstanding service by greeting customers and maintaining product knowledge.
• Maintain a friendly and respectful demeanor with customers and coworkers.
• Oversee cash registers operations, cash handling, and returns/exchanges.
• Ensure age-check procedures for age-restricted products are followed.
• Supervise cashiers on policies for Food Stamp and WIC programs.
• Communicate customer concerns to management.
• Occasionally act as a cashier and manage lane openings during high volume.
• Monitor new employee training and policy adherence.
• Perform other duties as assigned by management.

Skills

Lead in Grocery Retail

Bilingual English/Spanish

Job description

Join the movement! Erewhon Market is helping shape the future of health and wellness, and we’re continuing to grow. Our culture is driven by passionate leaders, supportive teams, and a shared commitment to offering high-quality food and wellness products. With multiple locations and more on the way, there are plenty of opportunities to grow with us!

What we offer:

• $21 - $25 / hour (based on experience)
• 50% off organic meals daily
• 20% off in-store purchases
• 401k with 4% match, Paid Vacation, Health Benefits and much more…
• Bonuses and sales rewards (for some departments)
• HUGE opportunities for career growth

What You Will Do:

• Be an advocate for and educate Front End Associates the company's mission and familiarize yourself with our products, promotions, and membership program.
• Educate customers on the benefits of our membership program, non-profit donation drives, or other rotating promotions.
• Meet the monthly minimum membership sign up requirement by actively engaging with customers and encouraging them to sign up for a membership, using the tools and techniques provided for you. Encourage Front End Associates to meet their monthly goals, and hold them accountable.
• Works safely at all times and follows all established safety guidelines and procedures.
• Ensures all customers receive outstanding service by greeting and acknowledging every customer, inquiring if any assistance is needed, listening to the needs of customers, and maintaining excellent product knowledge.
• Maintains friendly and respectful demeanor at all times toward customers, co-workers, vendors and all others.
• Assists in overseeing the accurate and efficient operation of all cash registers; includes cash management, balancing registers, providing change, processing overrides, approving returns and exchanges and monitoring the honesty and accountability of cashiers.
• Determines cashier work procedures, prepares break schedules, and expedites workflow.
• Controls productivity of work, supervises the cashier break schedule is followed while keeping constant workflow.
• Ensures that cashiers are properly verifying age of any customer buying age restricted products.
• Supervises that the cashiers follow company policies regarding the Food Stamp and WIC programs (make sure the cashiers read WIC coupons as to the food types and quantities).
• Communicates customer concerns and requests to management.
• Works as a cashier and communicates the need to open lanes if volume dictates.
• Monitors new employees, and ensures that all training procedures and policies are being followed.
• Other duties as assigned by management.

What You Will Bring:

• Minimum 1+ years of experience as a Lead in the Grocery Retail or Customer Service industry preferred.
• Bilingual English / Spanish preferable, but not necessary.

Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.