Customer Service Floor Manager

The Press Club Grill; Los Angeles (CA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

50% off organic meals daily

20% off in-store purchases

401k with 4% match

Paid vacation

Health benefits

Bonuses and sales rewards

Huge opportunities for career growth

Job summary

Erewhon Market in Los Angeles is seeking an experienced grocery store leader to support the Store Director and Assistant Director in daily operations. You will help forecast sales, drive traffic through community events, and oversee training and staffing to ensure top performance.

The role requires 3-5 years in grocery store management, strong communication and organizational skills, and a focus on customer service and operational excellence.

Qualifications

• 3-5 years of experience as a grocery assistant store manager or equivalent management role.
• Strong verbal and written communications skills.
• Excellent organizer and problem solver with strong project management skills.
• Strong interpersonal skills to communicate confidently with customers and team.

Responsibilities

• Assists Store Director and Store Assistant Director in responsibility of the store.
• Forecasts/reforecast business, focusing on productivity to meet sales goals.
• Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.).
• Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
• Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
• Ensures company standards are met for store and associate appearance at all times.
• Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
• Ensures all pricing, signage, and displays are correct at all times.
• Responsible for controlling inventory stock levels and reordering as necessary within budget.
• Enforces all company policies and procedures, including health, safety, and security.
• Manages and controls shrink.
• Other duties as directed by upper management.

Job description

Join the movement! Erewhon Market is helping shape the future of health and wellness, and we’re continuing to grow. Our culture is driven by passionate leaders, supportive teams, and a shared commitment to offering high-quality food and wellness products. With multiple locations and more on the way, there are plenty of opportunities to grow with us!

What we offer:

• $27 - $35 / hour (based on experience)
• 50% off organic meals daily
• 20% off in-store purchases
• 401k with 4% match, Paid Vacation, Health Benefits and much more…
• Bonuses and sales rewards (for some departments)
• HUGE opportunities for career growth

What You Will Do:

• Assists Store Director and Store Assistant Director in responsibility of the store.
• Forecasts/reforecast business, focusing on productivity to meet sales goals.
• Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.).
• Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
• Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
• Ensures company standards are met for store and associate appearance at all times.
• Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
• Ensures all pricing, signage, and displays are correct at all times.
• Responsible for controlling inventory stock levels and reordering as necessary within budget.
• Enforces all company policies and procedures, including health, safety, and security.
• Manages and controls shrink.
• Other duties as directed by upper management.

What You Will Bring:

• 3-5 years of experience as a grocery assistant store manager or equivalent management experience.
• Strong verbal and written communications skills.
• Must be an excellent organizer and problem solver with strong project management skills.
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers.

Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.

By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: https://www.erewhonmarket.com/notice_at_collection_applicant/