Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs, and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
- BJ’s pays weekly
- Eligible for free BJ's Inner Circle and Supplemental membership(s)*
- Generous time off programs to support busy lifestyles*
- Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
- Benefit plans for your changing needs*
- Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
- 401(k) plan with company match (must be at least 18 years old)
*Eligibility requirements vary by position
**Medical plans vary by location
Job Summary
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering several types of membership products, scanning merchandise, and accepting various forms of payments. Provides excellent member service efficiently and maintains overall cleanliness of the front-line department.
Team Members:
- Carry out job functions and responsibilities as assigned. Support club policies, procedures, and compliance.
- Strive for flawless execution and accountability.
- Act with honesty and integrity, always keeping the member in mind, addressing concerns, and escalating issues as appropriate.
- Create a safe and positive environment for members and staff.
- Embrace inclusion and diversity, working collaboratively with respect. Work as a team to achieve goals.
- Operate with speed and agility in all tasks.
- Innovate and adapt quickly to changing circumstances.
- Maintain a friendly and positive attitude.
Members:
- Deliver service excellence at all contact points.
- Resolve and de-escalate concerns to ensure member satisfaction.
- Ensure a safe, positive environment and experience for members.
- Commit daily to GOLD Member Standards:
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly, Full, Fresh, Clean
Club Standards:
Work as a team to meet GOLD club standards daily, including maintaining promotional displays, signage, and cleanliness inside and outside the club.
Know Your Business:
- Understand how to access and interpret performance reports for your department.
- Recognize the link between consistent execution and positive business results.
Major Tasks, Responsibilities, and Key Accountabilities
- Understand all BJ’s Membership options, emphasizing renewals and upgrades to loyalty programs.
- Offer membership products, including renewals, EASY renewal, and Rewards redemption.
- Provide high-quality customer service, efficiently processing checkouts.
- Scan merchandise accurately, manage inventory, and assist at self-checkout stations.
- Collect payments via various methods, issue receipts, and handle coupons and promotions.
- Maintain cleanliness and assist with general housekeeping.
- Manage self-checkout lanes and assist members with technical issues.
- Meet cashier productivity expectations.
- Follow all club policies and procedures.
- Perform additional duties as assigned, including cross-departmental work.
- Maintain regular, predictable attendance.
Qualifications
- Basic math skills preferred.
- Prior cashier or sales experience preferred.
Environmental Conditions
- Frequent movement on hard surfaces, including bending, reaching, and handling merchandise.
- Occasional lifting of objects up to 30 pounds, with assistance for heavier items.
- Indoor environment with occasional exposure to temperature extremes, noise, and cleaning agents.
Compensation
Estimated pay range: $16.50-$19.80, based on location, experience, and qualifications.
About Us
At BJ's Wholesale Club, we’re focused on delivering unbeatable value and outstanding service to our members and communities.
Headquartered in Marlborough, Massachusetts, BJ's Wholesale Club operates over 235 clubs, 165+ BJ's Gas locations, and eight distribution centers, offering a curated assortment of groceries, general merchandise, gasoline, and services with omnichannel capabilities.