Cashier Manager

Landed; Thousand Oaks (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid vacation

Meal discounts

Bonuses

Career growth

Job summary

Erewhon Market is seeking a Front End Manager to lead the front end and customer service team in a fast-paced health-focused market. The role emphasizes sales leadership, training, and ensuring excellent customer interactions.

Responsibilities include scheduling, performance recognition, and collaborating with the Store Director on staffing and store operations. This position offers growth opportunities and comprehensive benefits.

Qualifications

• Previous experience in management required.
• Customer Service Focus and great work ethic.

Responsibilities

• Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints; lead by example.
• Drive membership sales and other promotions or non-profit donation drives. Inspire the team to meet their monthly sales goals and hold them accountable to their goals.
• Educate customers on the benefits of our membership program, non-profit donation drives, or other rotating promotions.
• Be an educator and brand expert, speak on the Erewhon mission and standards for excellence.
• Manage and schedule Front End and Customer Service department employees, oversee their training, reward and recognize their performance and delegate their work assignments to be completed most effectively.
• Work with the Store Director on hiring, evaluation and overall supervision of department personnel.
• Ensures that all opening and closing procedures are performed.
• Responsible for accurate counting, balancing and securing of change drawer, safe, assigned cash register and “pick-ups” & “loans” to cashier’s registers.
• Control department expenses by improving operations and efficiencies, by controlling labor costs and by reducing losses due to shrinkage and pilferage.
• Keep updated on special cashier and merchandise needs that arise for holidays, as well as market trends in the Healthy / Grocery industry.
• Be an educator and brand expert, speak on the Erewhon mission and standards for excellence.
• Other duties as assigned by upper management.

Skills

Leadership

Customer service

Job description

Join the movement! Erewhon Market is helping shape the future of health and wellness, and we’re continuing to grow. Our culture is driven by passionate leaders, supportive teams, and a shared commitment to offering high-quality food and wellness products. With multiple locations and more on the way, there are plenty of opportunities to grow with us!

What we offer:

• $22-31/ hr
• 50% off organic meals daily
• 20% off in-store purchases
• 401k with 4% match, Paid Vacation, Health Benefits and much more
• Bonuses and sales rewards (for some departments)
• HUGE opportunities for career growth

What You Will Do:

• Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints; lead by example.
• Drive membership sales and other promotions or non-profit donation drives. Inspire the team to meet their monthly sales goals and hold them accountable to their goals.
• Educate customers on the benefits of our membership program, non-profit donation drives, or other rotating promotions.
• Be an advocate for and educate Front End Associates the company's mission and familiarize yourself with our products, promotions, and membership program.
• Manage and schedule Front End and Customer Service department employees, oversee their training, reward and recognize their performance and delegate their work assignments to be completed most effectively.
• Work with the Store Director on hiring, evaluation and overall supervision of department personnel.
• Ensures that all opening and closing procedures are performed. Procedures include but are not limited to: auditing safe; ensuring equipment is in good working order; stocking check stand area with bags, register receipt tape, etc.; setting up individual daily schedules, setting up all audit sheets.
• Responsible for accurate counting, balancing and securing of change drawer, safe, assigned cash register and “pick-ups” & “loans” to cashier’s registers.
• Control department expenses by improving operations and efficiencies, by controlling labor costs and by reducing losses due to shrinkage and pilferage.
• Keep updated on special cashier and merchandise needs that arise for holidays, as well as market trends in the Healthy / Grocery industry.
• Be an educator and brand expert, speak on the Erewhon mission and standards for excellence.
• Other duties as assigned by upper management.

What You Will Bring:

• Previous experience in management required.
• Customer Service Focus and great work ethic.

Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.

By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: https://www.erewhonmarket.com/notice_at_collection_applicant/