Cashier & Guest Service Specialist

Colonial Downs Group; Richmond (VA); Presencial; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

Colonial Downs Group LLC at Rosie's Richmond in Richmond, VA is seeking a Front Desk Cashier / Cash Handler to operate POS systems, handle cash transactions, and greet guests with a friendly, professional demeanor. Typical duties include opening/closing cash drawers, processing food and beverage sales, promoting loyalty programs, and maintaining cleanliness and accuracy in daily reports.

Requires HS diploma, Serv-Safe and racing license, 1–3 months experience in food & beverage, and ability to

Formación

• Excellent verbal and written communication skills.
• Ability to work under stress in a fast-paced environment.
• Basic math skills and proficiency with POS systems.
• Strong communication and guest service skills to interact efficiently with guests.
• Basic knowledge of menu items and guest service.

Responsabilidades

• Greets guests on arrival and regards on departure in a warm and inviting manner.
• Checks cashier supplies such as register tape and upon arrival to ensure there is enough for the shift.
• Operating point-of-sale (POS) systems to process sales transactions accurately and efficiently.
• Prepares and sells all food items on the menu and handles all monetary transactions, such as cash, checks, credit/debit cards, and comps from guests as payment.
• Ensures accuracy in computing bill on cash register; makes correct change and issues receipt.
• Closes register at end of each shift to include counting down drawer and completing necessary paperwork.
• Greeting guests warmly, providing attentive service, and addressing inquiries or complaints professionally.
• Promoting loyalty programs, ongoing promotions, or venue offers to enhance guest engagement.
• Restocking shelves, organizing work area, and keeping the workstation area clean and orderly.
• Returns cash to the main bank, leaves a copy of shift checkout in the Restaurant Mailbox.
• Cleans and sanitizes food service equipment used to prepare and serve menu items.
• Maintains up-to-date knowledge of daily menus and prices.
• Interacts with guests to maintain great guest relations and provide opportunities for loyalty.
• Ensures and maintains cleanliness and orderliness of workstation.
• Performs other related duties as assigned.
• Following safety, security, and company policies related to cash handling and guest interactions.

Conocimientos

Verbal communication

Written communication

Guest service

Basic math

Menu knowledge

Educación

High school diploma or equivalent

1–3 months F&B experience

Serv-Safe certificate

Racing license

Herramientas

POS system

Descripción del empleo

Colonial Downs Group LLC at Rosie's Richmond in Richmond, VA is seeking a Front Desk Cashier / Cash Handler to operate POS systems, handle cash transactions, and greet guests with a friendly, professional demeanor. Typical duties include opening/closing cash drawers, processing food and beverage sales, promoting loyalty programs, and maintaining cleanliness and accuracy in daily reports.

Requires HS diploma, Serv-Safe and racing license, 1–3 months experience in food & beverage, and ability to