Cashier & Front-End Customer Service Associate

Whole Foods Market; Sudbury (MA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Other team member perks

Job summary

Whole Foods Market in Sudbury, MA is seeking a Customer Service & E-Commerce Team Member to assist customers at the checkout, operate cash registers, bag groceries, and support the customer service desk. The role emphasizes friendly, courteous service and adherence to health and safety standards.

You will contribute to merchandising and provide strong customer support during busy periods. The position involves flexible shifts, light training, and opportunities to participate in company programs.

Qualifications

• No prior retail experience required.
• Strong basic math skills.
• Strong communication and willingness to work as part of a team.
• Patience in dealing with customers and Team Members.

Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds government regulations concerning sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tare procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including own register.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
• Proactively participates in company programs as directed by leadership.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store or company leadership.
• US only – For those hired November 2024 and beyond, cashiers will be assigned shopper training to complete and as needed may be assigned shopper tasks within the Customer Service Team.

Skills

Patience with customers

Strong communication

Strong math skills

Teamwork

Job description

Whole Foods Market in Sudbury, MA is seeking a Customer Service & E-Commerce Team Member to assist customers at the checkout, operate cash registers, bag groceries, and support the customer service desk. The role emphasizes friendly, courteous service and adherence to health and safety standards.

You will contribute to merchandising and provide strong customer support during busy periods. The position involves flexible shifts, light training, and opportunities to participate in company programs.