Cashier/Customer Service Manager

Cedarparktexasedc; Cedar Park (TX); On-site; USD 60,000 - 74,000; Full time

Job summary

Cedarparktexasedc in Cedar Park, TX is hiring a Cashier/Customer Service Manager. You will oversee cashiering and customer service staff, recruit, coach, train, schedule, and set goals to deliver outstanding service.

The ideal candidate has 3–5 years of customer service experience and at least 2 years in supervisory roles, with a Bachelor's degree preferred. Bilingual English/Spanish is a plus; ability to work nights, weekends, or early mornings as needed.

Qualifications

• 3-5 years of customer service experience with regular customer interactions.
• 2 years of supervisory or management experience.
• Bachelor’s degree in Business or related field preferred.
• English/Spanish bilingual speakers preferred.
• Ability to work night, weekend and/or early morning hours as needed.

Responsibilities

• Manage: Recruit, hire, coach, train, schedule, set goals and provide feedback.
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork.
• Collaborate: Respond to communications daily and attend schedule training events.
• Resolve: Follow up with appropriate manager for escalated customer situations.
• Lead: Enforce policies, discipline staff as needed, control expenses and turnover.
• Support: Staffing for special events and related programs.

Skills

Customer service

Bilingual

Time management

Staff coaching

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Job description

Pay Range: $59,916 - 74,295 annually Job Description: Your Piece of the Puzzle As NFM’s Cashier/Customer Service Manager you will be responsible for managing all activities surrounding the cashiering and customer service staff.

Job Duties

A Day in the Life

• Manage: Recruit, hire, coach, train, schedule, set goals and provide feedback
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork in regards to job orders, class changes and terminations
• Collaborate: Respond to all communications daily and attend schedule training events
• Resolve: Receive and follow-up with appropriate manager for all escalated customer situations
• Lead: Follow policies, discipline staff as needed, control expenses and turnover
• Support: Special events staffing and set up, finance and leasing programs and Berkshire Hathaway Shareholder on-site events

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications

Can You Check These Boxes?

• Bachelor’s Degree in Business or related field preferred
• 3-5 years of customer service experience that has included answering customer questions and concerns on a regular basis
• 2 years of supervisory or management experience
• 1 year of retail experience
• English/Spanish bilingual speakers preferred
• Ability to work night, weekend and/or early morning hours based on business needs
• Data entry skills per established department requirements
• Knowledge of Microsoft Office Software applications
• Pre-employment screening includes, but isn’t limited to, criminal background check