Cashier & Customer Experience Specialist

El Pollo Loco; Richmond (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

El Pollo Loco in Richmond is seeking a qualified cashier to manage all transactions with customers efficiently and accurately. The role requires operating a cash register and product scanner, processing payments, and providing receipts while ensuring pricing is correct.

The ideal candidate will greet customers, balance the cash drawer, assist with returns, and upsell when appropriate, all while delivering friendly service and a smooth checkout experience.

Qualifications

• Must have at least a high school degree.
• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Good math skills.
• Excellent communication skills.
• Ability to effectively resolve complaints.

Responsibilities

• Greeting customers when entering and leaving the premises
• Managing transactions using a cash register
• Balancing the cash register
• Scanning goods and making sure pricing and quantities are accurate
• Accepting payments in cash, credit or check
• Providing change and receipts
• Issuing coupons, vouchers, stamps and gift cards
• Processing returns and refunds, and resolving customer complaints
• Bagging and wrapping purchased goods for safe transport
• Upselling and cross-selling when appropriate

Skills

Excellent communication skills

Good math skills

Ability to resolve complaints

Education

High school degree

Tools

POS systems

Cash registers

Job description

El Pollo Loco in Richmond is seeking a qualified cashier to manage all transactions with customers efficiently and accurately. The role requires operating a cash register and product scanner, processing payments, and providing receipts while ensuring pricing is correct.

The ideal candidate will greet customers, balance the cash drawer, assist with returns, and upsell when appropriate, all while delivering friendly service and a smooth checkout experience.