Cashier & Customer Experience Pro — Fast Checkout

Michaels; Tuscaloosa (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Job summary

Michaels in Tuscaloosa, AL is hiring for a Store Associate to deliver friendly customer service and help shoppers find products. You’ll handle checkout, assist with truck unloading, stocking, and merchandising to maintain a well-stocked store.

You’ll engage customers with our Rewards program and private label credit cards, participate in omni-channel tasks like Buy Online Pickup in Store, and support store recovery, safety, and SOP adherence.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Familiarity with omni-channel processes (BOPIS and SFS) is a plus.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Stocking

Merchandising

Custom framing

Framing production

Job description

Michaels in Tuscaloosa, AL is hiring for a Store Associate to deliver friendly customer service and help shoppers find products. You’ll handle checkout, assist with truck unloading, stocking, and merchandising to maintain a well-stocked store.

You’ll engage customers with our Rewards program and private label credit cards, participate in omni-channel tasks like Buy Online Pickup in Store, and support store recovery, safety, and SOP adherence.