Cashier & Customer Experience Champion

Houchens Food Group; Bowling Green (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Houchens Food Group is hiring a Cashier to join our grocery team in Bowling Green, KY. The role involves handling cash, checks, and card payments, greeting customers, and maintaining a clean checkout area.

The successful candidate will process transactions, issue receipts, balance cash drawers, and assist customers with questions while following store policies. Flexible scheduling may include evenings, weekends, and overtime as needed.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Creative - Ability to think in such a way as to produce a new concept or idea.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Presentation Skills - Ability to effectively present information publicly.
• Reliability - The trait of being dependable and trustworthy.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Responsibilities

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering store.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Issue trading stamps and redeem food stamps and coupons.
• Resolve customer complaints.
• Answer customers' questions and provide information on procedures or policies.
• Cash checks for customers.
• Weigh items sold by weight to determine prices.
• Calculate total payments received during a time period and reconcile this with total sales.
• Compute and record totals of transactions.
• Sell tickets and other items to customers.
• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
• Process merchandise returns and exchanges.
• Request information or assistance using paging systems.
• Stock shelves, and mark prices on shelves and items.
• Compile and maintain non-monetary reports and records.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Offer customers carry-out service at the completion of transactions.
• Observe scheduled shift hours as assigned by store manager and/or assistant manager.
• Abide by all city, county, state and federal regulations.
• Give all customers prompt and courteous service.
• Perform specific tasks as assigned by store manager and/or assistant manager.
• Notify the store manager and/or assistant manager of all cash discrepancies.
• Operate shift within Company guidelines to achieve sales and profit.
• Properly record all shift hours worked on the time clock. Verify and sign the time ticket report.
• Record all sales at time of purchase.
• Accurately record all markups, markdowns, spoilage and store use of merchandise according to company procedures.
• Prepare shift-checkout report at the end of shift according to Company procedures.
• Advise Store Manager and/or Assistant Manager of any personal situations or policy violations having a negative effect on store operations.
• Advise any other store cashier with problems concerning store operations to take with store manager and/or assistant manager.
• Follow company policy by maintaining a low cash drawer and utilizing the safe, as instructed by store manager and/or assistant manager.
• Complete shift-checkout report at appropriate times as instructed by store manager and/or assistant manager.
• Follow correct vendor check-in procedures, within company guidelines and as instructed by the store manager and/or assistant manager.
• Perform a variety of cleaning duties such as cleaning front windows, around check stands, clean out carts, sweep floors, dust shelves and lift and carry trash to outside containers.
• Clean parking lot and grounds surrounding the store.
• Perform other related duties and responsibilities as requested by management staff.

Skills

Accountability

Adaptability

Autonomy

Communication

Creative

Customer Oriented

Detail Oriented

Energetic

Enthusiastic

Friendly

Motivation

Organized

Patience

Presentation Skills

Reliability

Self-Motivated

Time Management

Working Under Pressure

Education

Less than high school

Tools

Computer Skills

General

Job description

Houchens Food Group is hiring a Cashier to join our grocery team in Bowling Green, KY. The role involves handling cash, checks, and card payments, greeting customers, and maintaining a clean checkout area.

The successful candidate will process transactions, issue receipts, balance cash drawers, and assist customers with questions while following store policies. Flexible scheduling may include evenings, weekends, and overtime as needed.