Cashier & Customer Care – Growing, Mission-Driven

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free skill-building and training

Team member discounts

Medical, dental, vision, paid time off

Job summary

Goodwill Industries of the Southern Piedmont in Charlotte, NC is hiring a Customer Service Associate. You will ring sales, handle payments, bag merchandise, and thank customers while delivering friendly service.

You’ll keep the sales floor organized, greet donors, accept donations, maintain a clean, safe shopping space, and support donation door operations. This role keeps you on the move with physical tasks and a fast-paced retail environment.

Qualifications

• Positive, dependable team players with great customer service skills.
• No experience needed—just a willingness to learn and grow, though cash handling experience is a plus!
• Able to follow instructions, handle physical tasks, and work in a fast-paced retail setting.
• Honest, respectful, and aligned with Goodwill’s mission and values.
• Open to training and personal development opportunities.
• This job keeps you on the move! Most of the time, you'll be standing, talking, listening, and using your hands. You'll often reach, walk, and pull, with occasional bending and stooping. Regularly lifting up to 10 pounds is part of the role. Strong close and color vision are essential.

Responsibilities

• Provide friendly, efficient customer service at the register—ring sales, handle payments, bag merchandise, and thank customers.
• Keep the sales floor stocked and organized: move clothing from the backroom, merchandise clothing by type/color, and ensure racks are tidy and rotated.
• Maintain a clean, safe shopping environment including dressing rooms and work areas.
• Greet donors, accept donations, and issue receipts.
• Support donation door operations and perform sorting/hanger tasks as needed.
• Report any safety, security, or theft concerns to store management.
• Help with other duties as assigned to support a strong team environment.

Skills

Customer service

Team player

Cash handling

Stamina

Tools

POS system

Job description

Goodwill Industries of the Southern Piedmont in Charlotte, NC is hiring a Customer Service Associate. You will ring sales, handle payments, bag merchandise, and thank customers while delivering friendly service.

You’ll keep the sales floor organized, greet donors, accept donations, maintain a clean, safe shopping space, and support donation door operations. This role keeps you on the move with physical tasks and a fast-paced retail environment.