Cashier and Store Support Manager

Skagit Valley Food Co-Op; Mount Vernon (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

25% Employee Discount

Lunch Discount

Health Insurance (Medical, Dental, Vis

Job summary

Skagit Valley Food Co-op in Mount Vernon, WA seeks a Cashier and Store Support Manager to assist the Director of Operations with daily operations, customer service, safety and staff supervision. This full-time role involves early mornings, evenings and weekends, with a wage range of $28.00–$38.00 per hour and benefits including health insurance and retirement options.

Responsibilities include supervising the cashier team, handling customer service questions, coordinating staff schedules,

Qualifications

• Proven ability to provide excellent, professional customer service by a friendly and courteous demeanor.
• Ability to manage customer service challenges effectively.
• Willingness to work a varied schedule including days, evenings, weekends, and holidays.
• Demonstrated ability to use sound judgement and make good decisions.
• Ability to handle multiple demands, stay calm, and prioritize tasks.
• Collaborative mindset and clear communication within a team.
• Adaptability to work across departments as needed.
• Maintains current food handler card.

Responsibilities

• Model, provide and ensure prompt, friendly, courteous customer service.
• Resolve customer issues and complaints per co-op standards.
• Follow proper procedures for accidents, incidents, and events.
• Maintain calm, friendly demeanor with customers in all situations.
• Schedule cashier department to meet customer, business and employee needs.
• Coordinate with Sr. Directors to support Co-op goals and initiatives.
• Answer employee questions and assist with immediate concerns.
• Understand Personnel Policies and respond to employee inquiries.
• Adjust staffing in the absence of manager/supervisor.
• Be point of contact for emergencies including injuries, thefts, outages.
• Ensure incident reports are filed and routed.
• Record events in the Store Support log at end of each shift.
• Monitor store conditions for cleanliness, safety, and functionality.
• Assist in inventory counts, storewide cleaning and other projects.
• Attend meetings, trainings, and events as requested.
• Communicate equipment repair needs and ensure improvements.
• Perform other duties and back up other management functions.
• Be familiar with core responsibilities of operational staff.

Skills

Customer Service

Scheduling

Teamwork

Conflict Resolution

Communication

Job description

POSITION SUMMARY: In conjunction with the Director of Operations, the Cashier and Store Support Manager is responsible for supporting daily operations which include: customer service, safety and security protocols, custodial efforts, non-food deliveries, department staff shortage support and store-wide supervision of staff in conjunction with the staff’s Department Manager. This position adheres to labor guidelines and ensures others maintain compliance with policy and procedures. The Cashier and Store Support Manager ensures follow through of department procedures for customer service, department conditions, staff supervision, productivity, and other workplace conditions and in a manner that upholds the values of the Skagit Valley Food Co-op.

Wage Range: $28.00-$38.00/hour

Full-time, variable hours, early morning, evening and weekend availability required

Requirements

Customer Service

• Models, provides and ensures customers receive prompt, friendly and courteous services.
• Assists as needed with customer service questions and concerns and resolves customer issues, concerns and complaints in a manner that upholds Co-op customer service standards.
• Is responsible for ensuring proper procedures are followed for accidents, incidents and other unidentified events.
• Maintains a calm and friendly demeanor with all customers and in all situations.
• Is responsive to issues that affect employee satisfaction and/or understanding.

Personnel

• Is responsible for scheduling the Cashier Department in a way that meets customer, business and employee needs.
• Coordinates with and solicits information from the Sr. Directors to help promote the success of the Co-op. as well as assists with the execution of annual Co-op goals and initiatives.
• Answers employee questions and addresses immediate concerns. Confers with the Operation Director or GM as needed.
• Understands the Personnel Policies and is able to answer employee questions.
• Adjusts staffing in the absence of the Manager/Supervisor.
• Serves as the point of contact for all emergencies, including customer and employee injuries, shoplifting/theft, power outages, equipment failure, etc.
• Ensures appropriate incident reports are filled out and routed accurately and timely.
• Manages employee issues in the absence of the Manager/Supervisor.
• Keeps the Director of Operations informed of major issues and incidents.
• Records events in the Store Support log book at the end of each shift.

Overall Store Support

• Monitor overall store conditions to ensure cleanliness, functionality, safety, security and ability to meet operational needs and goals.
• Identifies and develops solutions to problems.
• Monitor closing duties in all departments and ensures procedures are followed efficiently.
• Collects cash drop bags, tills, and daily sheets from all Co-op registers and ensures proper immediate safe storage.
• Stays in store until all non-supervised personnel have left the building, with the exception of Janitors, Deli BOH, and Grocery Night Crew.
• Assists in inventory counts, storewide cleaning and other projects as needed.
• Attend meetings, trainings, and events as requested.
• Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
• Perform other duties and work in other departments as assigned. Backs up other management functions as needed.
• Familiar with all core responsibilities for operational employees.

Qualifications and Skills

• Proven ability to provide excellent, professional customer service by projecting a friendly, outgoing presence and maintaining a respectful demeanor at all times.
• Ability to successfully manage customer service challenges.
• Ability and willingness to work a varied schedule including days, evenings, weekends, and holidays.
• Demonstrated ability to use sound judgement and make good decisions.
• Ability to handle multiple demands, remain calm, think quickly, prioritize effectively, and problem solve within established guidelines.
• Ability to work well with others in a cooperative environment where teamwork, compassion, and constant communication are essential.
• Ability to work with a diverse group of customers and employees.
• Ability to work quickly and independently in a position of trust.
• Evening and weekend availability.
• Ability to maintain current food handler card.

Essential Physical Requirements

• Prolonged standing and walking.
• Use hands to grasp, handle, and feel.
• Reach with hands and arms.
• Walk, climb, balance, and stoop.
• Must be able to meet physical demands including standing, bending, twisting, repetitive motion, and lifting 10-50 pounds regularly.

Benefits

• 25% Employee Discount
• Lunch Discount
• Health Insurance (Medical, Dental, Vision, Rx)
• Long Term Disability
• Life Insurance
• 401(k)
• Paid Time Off

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.