Cafe Supervisor

Common Market SE; Frederick (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Common Market SE in Frederick, MD is seeking a Shift Supervisor to oversee back- and front-of-house opening and closing procedures, manage call-outs, and maintain a clean, organized café environment.

The role emphasizes effective communication, coaching of team members, and adherence to SOPs, health regulations, and drink/smoothie recipes, while partnering with the Prepared Foods Manager to plan promotions and menu ideas.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum 1 year retail experience preferred.
• Minimum 1 year experience with natural foods preferred.
• Supports co-op core values and Code of Conduct.
• Adapts readily to evolving co-op needs or feedback.
• Maintains composure in stressful situations.
• MS Office proficiency; receiving systems experience preferred.

Responsibilities

• Oversees back and front of house opening/closing.
• Handles call-outs and finds shift replacements.
• Maintains a clean, organized, stocked environment.
• Establishes effective communication among team members.
• Plans and executes promotions with the Prepared Foods Manager.
• Establishes Standard Operating Procedures for the Café.
• Ensures SOPs and checklists are followed and accountability enforced.
• Responds positively to customer situations.
• Coaches and motivates team to meet standards.
• Works with managers to develop menu items.
• Tastes products per shift for quality assurance.
• Ensures recipes for drinks and smoothies are followed for consistency.
• Delivers attentive, timely service to customers.
• Leads quarterly meetings with service and kitchen staff.
• Promotes safe work habits and reports hazards.
• Monitors health regulation compliance.
• Builds customer satisfaction with products and services.
• Other duties as assigned.

Skills

Customer service

Adaptability

Communication

Team coordination

Problem solving

Education

High School Diploma or equivalent

1 year retail experience

1 year natural foods experience

Co-op values alignment

Tools

MS Office

Receiving systems

Job description

• Oversees all back and front of the house opening/closing procedures.
• Handles all call-outs and works to find a replacement for the shift if needed.
• Maintains a clean, organized and stocked environment.
• Establishes effective and positive communication amongst all team members.
• Assists Prepared Food Manager in planning and executing all sale promotions effectively and efficiently.
• Establish Standard Operating Procedures for the Café and uphold them in the café.
• Ensures all team members follow the standard operating procedures and checklist and held accountable when not completed.
• Responds positively to customer situations.
• Constantly monitors, coaches and encourages team members to meet the company’s standards.
• Works alongside Assistant Prepared Foods Manager and Prepared Foods Manager to develop innovative menu items.
• Tastes products on a per shift basis for quality assurance.
• Ensures employees are following all company drink and smoothie recipes to maintain high level of satisfaction and constancy.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Leads quarterly meetings with service and kitchen lead staff.
• Promotes and practices safe work habits and reports potential safety hazards.
• Monitor compliance with health regulations regarding food preparation and serving.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Others duties as assigned.

Job Description

Job Description

Description

DUTIES & RESPONSIBILITIES

• Oversees all back and front of the house opening/closing procedures.
• Handles all call-outs and works to find a replacement for the shift if needed.
• Maintains a clean, organized and stocked environment.
• Establishes effective and positive communication amongst all team members.
• Assists Prepared Food Manager in planning and executing all sale promotions effectively and efficiently.
• Establish Standard Operating Procedures for the Café and uphold them in the café.
• Ensures all team members follow the standard operating procedures and checklist and held accountable when not completed.
• Responds positively to customer situations.
• Constantly monitors, coaches and encourages team members to meet the company’s standards.
• Works alongside Assistant Prepared Foods Manager and Prepared Foods Manager to develop innovative menu items.
• Tastes products on a per shift basis for quality assurance.
• Ensures employees are following all company drink and smoothie recipes to maintain high level of satisfaction and constancy.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Leads quarterly meetings with service and kitchen lead staff.
• Promotes and practices safe work habits and reports potential safety hazards.
• Monitor compliance with health regulations regarding food preparation and serving.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Others duties as assigned.

Requirements

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• High School Diploma or equivalent experience preferred.
• A minimum of one (1) year’s experience in a retail environment strongly preferred.
• A minimum of one (1) year’s experience and familiarity with natural foods strongly preferred.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Computer proficiency, familiarity with MS Office Suite, and experience with receiving systems preferred.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to work in varying temperatures (approximately 20°ree;F – 90°ree;F).
• Ability to stand or sit for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.