Store Operations Lead - Cashier & Staff Support

Skagit Valley Food Co-Op; Mount Vernon (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

25% Employee Discount

Lunch Discount

Health Insurance (Medical, Dental, Vis

Job summary

Skagit Valley Food Co-op in Mount Vernon, WA seeks a Cashier and Store Support Manager to assist the Director of Operations with daily operations, customer service, safety and staff supervision. This full-time role involves early mornings, evenings and weekends, with a wage range of $28.00–$38.00 per hour and benefits including health insurance and retirement options.

Responsibilities include supervising the cashier team, handling customer service questions, coordinating staff schedules,

Qualifications

• Proven ability to provide excellent, professional customer service by a friendly and courteous demeanor.
• Ability to manage customer service challenges effectively.
• Willingness to work a varied schedule including days, evenings, weekends, and holidays.
• Demonstrated ability to use sound judgement and make good decisions.
• Ability to handle multiple demands, stay calm, and prioritize tasks.
• Collaborative mindset and clear communication within a team.
• Adaptability to work across departments as needed.
• Maintains current food handler card.

Responsibilities

• Model, provide and ensure prompt, friendly, courteous customer service.
• Resolve customer issues and complaints per co-op standards.
• Follow proper procedures for accidents, incidents, and events.
• Maintain calm, friendly demeanor with customers in all situations.
• Schedule cashier department to meet customer, business and employee needs.
• Coordinate with Sr. Directors to support Co-op goals and initiatives.
• Answer employee questions and assist with immediate concerns.
• Understand Personnel Policies and respond to employee inquiries.
• Adjust staffing in the absence of manager/supervisor.
• Be point of contact for emergencies including injuries, thefts, outages.
• Ensure incident reports are filed and routed.
• Record events in the Store Support log at end of each shift.
• Monitor store conditions for cleanliness, safety, and functionality.
• Assist in inventory counts, storewide cleaning and other projects.
• Attend meetings, trainings, and events as requested.
• Communicate equipment repair needs and ensure improvements.
• Perform other duties and back up other management functions.
• Be familiar with core responsibilities of operational staff.

Skills

Customer Service

Scheduling

Teamwork

Conflict Resolution

Communication

Job description

Skagit Valley Food Co-op in Mount Vernon, WA seeks a Cashier and Store Support Manager to assist the Director of Operations with daily operations, customer service, safety and staff supervision. This full-time role involves early mornings, evenings and weekends, with a wage range of $28.00–$38.00 per hour and benefits including health insurance and retirement options.

Responsibilities include supervising the cashier team, handling customer service questions, coordinating staff schedules,