Cashier

The Home Depot; Collinsville (IL); On-site; USD 34,385,000 - 44,083,000; Full time

Job summary

The Home Depot in Collinsville, IL seeks a Head Cashier to lead cashiers in delivering fast, friendly, and accurate checkout experiences while ensuring safe service. You will supervise, coach, and train Front End Associates, manage price checks, and handle POS transactions and markdowns across multiple registers and Self-Checkout areas.

Ideal candidates have 1+ years of cashier experience and a proactive approach to information and selling opportunities, while adhering to shrink-minimizing

Qualifications

• The job description emphasizes customer service, cashier duties, and coaching/training responsibilities.

Responsibilities

• Provide fast, friendly, accurate checkout and/or return service.
• Monitor and maintain the Self-Checkout area.
• Assist in supervising, coaching and training other Front End Associates.
• Coach and develop cashiers using available tools.
• Escalate customer issues and assist in resolving them.
• Expedite price checks and approve POS transactions and markdowns for mainline and specialty areas.

Skills

Customer service

Cashier experience

Coaching

Training

Job description

Job Description

Position Purpose

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.