Cash Services Supervisor

Federal Reserve Bank of New York; Denver (CO); On-site; USD 83,000 - 107,000; Full time

Job summary

Federal Reserve Bank of Kansas City is seeking a Vault Supervisor to lead a 4-person cash operations team responsible for currency deposits and reconciliation, with a focus on accuracy, controls, and efficiency. This onsite, full-time role in Denver, CO supports a second shift (4:30 PM–3:30 AM, Mon–Thu).

The ideal candidate demonstrates leadership potential, strong communication, and meticulous attention to detail.

Qualifications

• Bachelor's degree in business management or related field.
• Leadership potential; formal leadership not required.
• Operation/compliance-focused environment preferred.
• Strong compliance focus to follow controls and procedures.
• Attention to detail with strong judgement.
• People leadership and teamwork with strong communication.

Responsibilities

• Manage workflow and staffing of currency processing to ensure efficient operations.
• Enforce controls, regulations, and procedures; escalate issues.
• Supervise, coach, and develop staff; provide ongoing feedback.
• Monitor unit metrics (quality, productivity, volumes) and adjust resources.
• Identify and implement procedural improvements.

Skills

People leadership

Teamwork

Communication

Attention to detail

Problem solving

Operational excellence

Education

Bachelor's degree in business management or related field

Job description

Company Federal Reserve Bank of Kansas City The Cash Services vault Supervisor manages currency.

The ideal candidate is someone looking to provide long-term leadership and stability to operations, while supervising a team of 4 cash operating clerks that process and reconcile currency deposits, as well as a cash operations specialist who assists in all processes.

Key Activities

Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency. Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures. Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns. Assist staff in resolving issues associated with daily operations, including balancing issues. Identify and analyze new procedures to improve efficiency of operations. Make recommendations and implement changes. Report exceptions or variances and elevate. Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback. Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions. Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities. Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources. This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal.

Qualifications

Bachelor's degree in business management or a related field, or equivalent combination of education and experience. Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. Working in an operation or compliance-focused environment is strongly preferred. Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements. Production operation mindset with expert attention to detail and strong judgement. Strong people leadership and ability to work with others to accomplish tasks. Strong relationship management and communication skills to work in fast-paced team environment.

Additional Information

How We Work: Onsite, full-time Location(s): Denver, CO Remote Only Eligible: No Work Shift: Second Shift: 10 hours shift from 4:30PM - 3:30AM Monday - Thursday Pay Range: The starting pay range for this position is $82,800 - $107,100 for the job level(s) required for this position. Final offers are determined by factors including the candidate's qualifications, internal alignment considerations, district assignment, and geographic location. Screening Requirements: Certain eligibility requirements apply. Sponsorship: The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Us

Total Rewards & Benefits

Who We Are What We Do Follow us on LinkedIn, Instagram, X (formerly Twitter), and YouTube Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Work Shift Second (United States of America)

Privacy Notice

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States- one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You'll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.