Cash Services Supervisor

Federal Reserve Bank of Kansas City; Denver (CO); On-site; USD 83,000 - 107,000; Full time

Job summary

The Federal Reserve Bank of Kansas City in Denver is seeking a dedicated supervisor to oversee a currency processing operation, ensuring efficient use of staff and accurate currency handling. The role requires strict adherence to controls and procedures, resolving routine to moderately complex issues, coaching staff, and monitoring unit metrics such as quality and productivity.

This onsite, full-time position operates on the Second Shift (4:30 PM–3:30 AM, Mon–Thu) with limited remote work.

Qualifications

• Bachelor's degree in business management or related field or equivalent experience.
• Experience in operations or compliance-focused environments preferred.
• Strong compliance focus to lead adherence to controls and procedures.
• Production mindset with attention to detail and good judgement.
• Strong people leadership and ability to work with others in a fast-paced team.
• Strong relationship management and communication skills.

Responsibilities

• Manage workflow and staffing of a currency processing operation to ensure efficient use of staff and currency processing.
• Ensure adherence to controls, regulations and procedures.
• Resolve routine to moderately complex problems and escalate the rest.
• Supervise, coach, and develop staff with ongoing feedback.
• Monitor unit metrics like quality, productivity and volumes against targets.

Skills

Leadership

Compliance focus

People management

Communication

Education

Bachelor's degree in business management or related field

Job description

Key Activities

• Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.
• Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.
• Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns.
• Assist staff in resolving issues associated with daily operations, including balancing issues.
• Identify and analyze new procedures to improve efficiency of operations.
• Make recommendations and implement changes. Report exceptions or variances and elevate.
• Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback.
• Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.
• Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities.
• Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources.
• This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal.

Qualifications

• Bachelor's degree in business management or a related field, or equivalent combination of education and experience.
• Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. Working in an operation or compliance-focused environment is strongly preferred.
• Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements.
• Production operation mindset with expert attention to detail and strong judgement.
• Strong people leadership and ability to work with others to accomplish tasks.
• Strong relationship management and communication skills to work in fast-paced team environment.

How We Work

• Onsite, full-time
• Location(s): Denver, CO
• RemoteOnlyEligible:No
• Work Shift: Second Shift: 10 hours shift from 4:30PM - 3:30AM Monday - Thursday

Pay Range

The starting pay range for this positionis $82,800 - $107,100 for the job level(s)requiredfor this position. Final offers aredeterminedby factors including the candidate's qualifications, internal alignment considerations, district assignment, and geographic location.

ScreeningRequirements: Certain eligibility requirements apply.

Sponsorship: The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Us

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• What We Do

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Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Job Category

Work Shift

Second (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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