Cash Services Supervisor

Federal Reserve System; Denver (CO); On-site; USD 83,000 - 107,000; Full time

Job summary

Federal Reserve Bank of Kansas City is seeking a Cash Services Vault Supervisor in Denver, CO. You will lead a team of four cash operating clerks and a cash operations specialist, overseeing currency processing, reconciliation, and daily workflow.

The role emphasizes strong compliance, process improvement, staff development, and adherence to the Currency Operations Manual. Onsite, second shift, with minimal remote work.

Qualifications

• Bachelor’s degree in business management or related field or equivalent experience.
• Leadership skills demonstrated informally or in a team setting preferred.
• Strong compliance focus to adhere to controls and procedures.

Responsibilities

• Manage workflow and staffing of a currency processing operation.
• Ensure adherence to regulations and procedures (Currency Operations Manual, custody standards).
• Resolve routine to moderately complex issues and escalate when needed.
• Coach, develop, and supervise staff; provide feedback on performance.
• Monitor unit metrics and adjust resources to meet targets.

Skills

Leadership

Compliance

Operations management

Communication

Process improvement

Staff coaching

Relationship management

Education

Bachelor's degree in business management

Job description

Company

Federal Reserve Bank of Kansas City

The Cash Services vault Supervisor manages currency. The ideal candidate is someone looking to provide long-term leadership and stability to operations, while supervising a team of 4 cash operating clerks that process and reconcile currency deposits, as well as a cash operations specialist who assists in all processes.

Key Activities

• Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.
• Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.
• Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns.
• Assist staff in resolving issues associated with daily operations, including balancing issues.
• Identify and analyze new procedures to improve efficiency of operations.
• Make recommendations and implement changes. Report exceptions or variances and escal.
• Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback.
• Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.
• Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities.
• Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources.
• This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal.

Qualifications

• Bachelor’s degree in business management or a related field, or equivalent combination of education and experience.
• Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. Working in an operation or compliance-focused environment is strongly preferred.
• Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements.
• Production operation mindset with expert attention to detail and strong judgement.
• Strong people leadership and ability to work with others to accomplish tasks.
• Strong relationship management and communication skills to work in fast-paced team environment.

Additional Information

How We Work:

• Onsite, full-time
• Location(s): Denver, CO
• RemoteOnlyEligible:No
• Work Shift: Second Shift: 10 hours shift from 4:30PM - 3:30AM Monday - Thursday

Pay Range:The starting pay range for this positionis $82,800 - $107,100 for the job level(s)requiredfor this position. Final offers aredeterminedby factors including the candidate’s qualifications, internal alignment considerations, district assignment, and geographic location.

ScreeningRequirements:Certain eligibility requirements apply.

Sponsorship : The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

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Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Work Shift

Second (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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