Cash Processing Coordinator I

Alliant Energy; Cedar Rapids (IA); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Alliant Energy in Cedar Rapids, IA seeks a detail-oriented Cash Processing Coordinator I to join our onsite team. You will process payments, open mail, update customer records and operate cash processing equipment while ensuring accuracy and timely transmittal to the bank.

The role requires a High School Diploma (Associate degree preferred), at least 2 years in cash handling or similar work, and solid typing (30 wpm).

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum 2 years of related cash-processing or similar experience.
• Typing 30 wpm preferred; basic ten-key skills tested.

Responsibilities

• Process cash payments and update customer records in billing system.
• Operate cash processing equipment and ensure accuracy of daily batch transmittals.
• Open and route mail and manage cash processing correspondence.
• Communicate with customers on cash processing issues and resolve discrepancies.
• Maintain knowledge of customer information system for billing and collections.

Skills

Active Listening

Customer Service

Data Analysis

Issue Management

Records Management

Quality Management

Continual Improvement Process

Business Process Improvements

Customer Relationship Management

Communication

Education

High School Diploma

Associate Degree

Tools

Microsoft Office Suite

Job description

Bring YOUR energy to Alliant Energy!At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.Join Our Team as a Cash Processing Coordinator I!Are you detail-oriented and thrive in a fast-paced environment? We're hiring a full-time, onsite Cash Processing Coordinator to play a vital role in our mailroom sorting, lifting, and entering essential customer information. In this hands-on position, you'll process payments, operate specialized equipment, and ensure accurate updates to customer records—all while helping us serve our customers and strengthen our communities. If you're ready to make an impact and grow your career, we want to hear from you!Job SummaryCash Processing Coordinator I performs various cash processing functions to assist in processing and updating files, company information, and data entry in the customer care and billing system, spreadsheets, and other cash processing systems. This position opens and processes customer payments. This role operates all cash processing equipment. This position ensures timely completion of cash processing work within the scheduling parameters provided by the team lead customer support center. This role is responsible for the efficient and accurate end-to-end processing of payments in compliance with policies and procedures.What you will doProcesses and reviews cash payments and updates customer records in customer care and billing system and related systems.Works periodic activity reports as related to cash processing functions.Develops and maintains a basic working knowledge of the core IT systems that support the cash processing activities in order to monitor the system for errors, coordinating with vendors and information technology (IT) as applicable.Verifies data input and corrects errors related to the cash processing process to ensure daily transmittal of payment files to the bank are accurate and timely.Communicates with external and internal customers on cash processing issues as directed.Maintains knowledge of customer information system for billing and collection processes to troubleshoot issues and focus on customer satisfaction.Maintains an expert knowledge of the functions, policies, practices, and procedures that affect the operation of the cash processing organization.Demonstrates ability to work effectively and accurately under pressure to meet and maintain quality and quantity production standards.Opens and routes hard copy and electronic mail and manages cash processing correspondence as needed.Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.Education RequirementsHigh School Diploma RequiredAssociate Degree PreferredRequired Experience2 years of related experienceKnowledge, Skills, and AbilitiesPreferred ability to type at a minimum of 30 wpm.Passage of a computerized ten key pad skills test.Effective verbal, interpersonal and written communication skills.Proficiency in grammar, spelling, punctuation and proofreading.Ability to perform accurately and effectively in a timely manner, able to perform complex mathematical calculations.Effective organizational skills; ability to handle confidential matters discreetly.Working knowledge of computer system and software skills, such as Microsoft Office Suite with demonstrated ability to become proficient in additional software required to complete daily tasks.Ability to work effectively in a collaborative and inclusive work environment.Key Skills• Active Listening • Business Process Improvements • Complaints Management • Customer Relationship Management • Customer Service • Data Analysis • Issue Management • Quality Management • Records Management • Continual Improvement ProcessOur people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.Pay Range:$17.50-$19.50/hourThis position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.It's not just what we do; it's how we do it.Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be BoldAlliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.Visa sponsorship not supported.Disclaimer:The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Applicants in need of a reasonable accommodation for any part of the hiring process, please email [e-mail].