Cash/Player Services Representative

Churchill Downs Incorporated; Dumfries (VA); On-site; USD 40,187,000 - 54,371,000; Full time

Job summary

Churchill Downs Incorporated seeks a Cash/Player Services Representative at The Rose Gaming Resort in Dumfries, VA. The role handles ticket redemptions, sports wagering, cash transactions, and guest services to ensure a positive gaming experience.

Responsibilities include cash handling, check cashing, wagering support, and assisting with tournaments while maintaining security and accuracy. High school diploma and Virginia Racing License are required or obtainable.

Qualifications

• High School Diploma or equivalent required.
• 6 months cashiering or banking experience preferred.
• Able to obtain and maintain a Virginia Racing License.

Responsibilities

• Cashes customers out, gives correct change, and answers questions courteously.
• Redeems sports wagering vouchers and handles sports wagers.
• Counts and records funds, and makes exchanges of funds during the shift.
• Keeps cash drawer balanced and coordinates with vault as needed.
• Verifies personal identification for transactions and processes CTRs/W2Gs/MTLs.
• Manages customer relations and assists with tournaments and events.

Skills

Cash handling

Availability

Customer service

Education

High School Diploma or equivalent

Virginia Racing License (required)

Job description

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Title: Cash/Player Services Representative

Requisition ID#: 5070

Location: Dumfries, VA, US, 22026

Property: The Rose Gaming Resort

Pay Range: Hourly Rate: $16.50

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

The Cage/Player Services Cashier is responsible for the redemption of Gaming tickets/TITOs, Sports wagering vouchers, performing Check Cashing/Cash Advance transactions, and placing Sports wagers for guests while assuring that guest have a favorable gaming experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
• Responsible for placing Sports wagers as well as redeeming Sports wagering vouchers for cash.
• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Ensuring that guests have a favorable gaming experience.
• Keeping cash drawer balanced and impressed. Making exchanges with vault, as necessary.
• Verifying and documenting personal identification information for check and cash advance transactions.
• Completing CTRs, W2Gs, and MTLs.
• Responsible for customer relations.
• Fill in as a Main Banker when necessary.
• Tracking and issuing player cards for new and existing accounts.
• Redeem points from accounts for patrons for cash or prizes.
• Assisting with weekly and large-scale Gaming Tournaments, including registration. Greeting busses requiring the explanation of the casino, the handing out of coupon books and issuing Oak Grove Players Cards, handling special coupons, and any other business.
• Ensure the safety and security of guests and Team Members.
• Assist when needed with Promotions & Special Events setup/teardown, executions and announcing.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• STANDARDS OF PERFORMANCE
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• 6 months cashiering or banking experience preferred.
• Able to obtain and maintain a valid Virginia Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, and crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.