Cash/Player Services Representative

The Rose Gaming Resort; Dumfries (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

The Rose Gaming Resort in Dumfries, Virginia, is hiring a Cage/Player Services Cashier to handle cashing, sports wagers, and guest transactions with a focus on accuracy and guest satisfaction. The role requires a high school diploma and potential eligibility for a Virginia Racing License, with prior cashiering or banking experience preferred.

The position involves performing daily cash handling, verifying IDs, processing tournaments, and supporting casino promotions while maintaining security

Qualifications

• 6 months cashiering or banking experience preferred.

Responsibilities

• Cashing customers out and giving correct change in a courteous manner.
• Place sports wagers and redeem sports wagering vouchers for cash.
• Count and record funds, conduct exchanges, and ensure a positive guest experience.
• Keep cash drawer balanced and coordinate with vault as needed.
• Verify IDs for check and cash advance transactions.
• Complete CTRs, W2Gs, and MTLs.
• Maintain customer relations and assist as Main Banker when needed.
• Track and issue player cards for new/existing accounts; redeem points for cash or prizes.
• Assist with gaming tournaments, including registration and guest guidance.
• Support Promotions & Special Events setup/teardown as required.

Skills

Cashiering experience

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

Virginia Racing License eligibility

Job description

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

The Cage/Player Services Cashier is responsible for the redemption of Gaming tickets/TITOs, Sports wagering vouchers, performing Check Cashing/Cash Advance transactions, and placing Sports wagers for guests while assuring that guest have a favorable gaming experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
• Responsible for placing Sports wagers as well as redeeming Sports wagering vouchers for cash.
• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Ensuring that guests have a favorable gaming experience.
• Keeping cash drawer balanced and impressed. Making exchanges with vault, as necessary.
• Verifying and documenting personal identification information for check and cash advance transactions.
• Completing CTRs, W2Gs, and MTLs.
• Responsible for customer relations.
• Fill in as a Main Banker when necessary.
• Tracking and issuing player cards for new and existing accounts.
• Redeem points from accounts for patrons for cash or prizes.
• Assisting with weekly and large-scale Gaming Tournaments, including registration. Greeting busses requiring the explanation of the casino, the handing out of coupon books and issuing Oak Grove Players Cards, handling special coupons, and any other business.
• Ensure the safety and security of guests and Team Members.
• Assist when needed with Promotions & Special Events setup/teardown, executions and announcing.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE

• Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• 6 months cashiering or banking experience preferred.
• Able to obtain and maintain a valid Virginia Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, and crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.