Cash Office Associate - Friendly Customer Service

Roche Bros. Supermarkets

Easton (MA)

On-site

USD 20,664 - 27,552

Full time

14 days+

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Job summary

Roche Bros. Supermarkets is seeking a detail-oriented Cash Office Clerk to provide excellent customer service at the courtesy booth. You will handle cash accurately, assist customers and associates, and record totals in the POS system.

Responsibilities include cash handling, processing refunds, answering phones, selling gift cards, and maintaining records. You will work as part of a friendly team in a fast-paced retail environment, complying with safety and alcohol/tobacco regulations.

Qualifications

1. Must be passionate about people and committed to customer service excellence!
2. Must be able to work as a team member and interact positively with customers.
3. Must possess a high standard of integrity and reliability.
4. Successful completion of all e-learnings and department trainings.
5. Must be able to read, write, speak, and understand English, with the ability to follow instructions.
6. Ability to work a schedule based on the business needs of the store location.
7. Ability to use company computer programs and applications pertinent to cash office operations.
8. Authorized to work within the U.S.
9. Must meet federal, state and local age regulations in regards to the sale of alcohol and tobacco.

Responsibilities

1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer.
2. Commit to the "Golden Rule" and work with management and fellow associates to build a strong customer service team.
3. Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps.
4. Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register & office).
5. Ensure prompt, efficient and accurate service of customers.
6. Notify Cash Office Manager, Customer Service Manager or member of the store management team of potential shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).
7. Maintain accurate records and follow guidelines for submitting documentation to the accounting department.
8. Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager.
9. Ensure company standards of cleanliness, safety, proper food-handling practices, sanitation, and productivity are achieved.
10. Other duties as assigned by management.