Cash Management Support Specialist — Evening Shift

Citizens Financial; Johnston (RI); On-site; USD 25,000 - 33,000; Full time

Job summary

Citizens Financial is seeking a customer service professional to support cash management clients via phone and email. You will research inquiries and train clients on cash management products, while delivering timely resolutions and maintaining service standards.

Ideal candidates have extensive banking experience, strong communication, and analytical skills, with the ability to handle complex technical issues and refer opportunities to Sales when appropriate.

Qualifications

• In-depth knowledge of financial services and cash management products and processes.
• Minimum 5 years banking and customer service experience, call center experience preferred.
• Strong communication skills and ability to explain complex information clearly.
• Analytical thinking with trend identification abilities.
• Independent judgment and attention to detail.

Responsibilities

• Assist cash management customers by handling telephone and email inquiries and advising on products.
• Provide product information and help customers with questions and issues.
• Independently service internal and external customers on cash management products and technical issues.
• Research problems and provide timely resolutions within set timeframes.
• Collaborate with operations to reconcile client problems and minimize recurrence.
• Escalate potential issues to management to maintain service standards.

Skills

Customer service

Communication skills

Analytical skills

Attention to detail

Proactive attitude

Learning applications

Tools

Cash management systems

Job description

Citizens Financial is seeking a customer service professional to support cash management clients via phone and email. You will research inquiries and train clients on cash management products, while delivering timely resolutions and maintaining service standards.

Ideal candidates have extensive banking experience, strong communication, and analytical skills, with the ability to handle complex technical issues and refer opportunities to Sales when appropriate.