Cash Management Operations Specialist

Yoh, A Day & Zimmermann Company; Tempe (AZ); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Yoh, a Day & Zimmermann company, is seeking a Cash Management Operations Specialist in Tempe, AZ with a hybrid schedule. You will process domestic and international wires, perform AML/OFAC reviews, and support advisory teams while ensuring accuracy and compliance.

The role requires 2–3 years in financial services, strong communication, and the ability to balance transaction processing with client interactions. Training and cross-functional exposure are provided in a regulated environment.

Qualifications

• 2–3 years of experience in financial services, banking, brokerage, or a related industry.
• Experience processing domestic wires; international wire experience is strongly preferred.
• Strong attention to detail and ability to follow established controls and procedures.
• Ability to manage a high volume of transactional work while also handling phone-based inquiries.
• Strong verbal and written communication skills.
• Comfortable communicating with financial advisors and clients and providing process/system education.
• Ability to ask appropriate security and verification questions and handle occasional de-escalation situations.
• Strong problem-solving and investigative skills.
• Ability to work independently while also collaborating effectively with team members.
• Flexibility to cross-train and support other cash management functions as business needs change.
• Beta / legacy banking systems, including platforms such as Thompson or AS/400.
• LexisNexisor similar AML, OFAC, fraud, or identity-verification systems.
• Softphone/contact center platforms, such as NICE or CXone.
• Microsoft Office products.
• Cloud-based document/storage platforms.

Responsibilities

• Process incoming and outgoing domestic and international wire transactions accurately and efficiently.
• Review and enter wire instructions into internal systems and identify foreign/international wire requirements.
• Perform required AML, OFAC, anti-fraud, and compliance reviews as part of the transaction process.
• Conduct due diligence to protect clients from fraudulent or unauthorized transactions.
• Contact financial advisors and other stakeholders to clarify incomplete, incorrect, or potentially problematic transaction information.
• Educate financial advisors on client systems, processes, documentation, signatures, and requirements to help successfully complete client transactions.
• Research and resolve compliance or banking-related questions, including issues that may result in holds or additional review by LPL or receiving banks.
• Handle both processing work and inbound/outbound calls while maintaining productivity and accuracy.
• Support NIGO activities and other cash management functions as needed.
• Cross-train and provide support across other cash operations functions, including ACH, checks, and journals, based on business needs.
• Participate in ad hoc projects and contribute ideas for process improvements and operational efficiencies.
• Maintain a high level of professionalism when working with financial advisors and clients, including the ability to handle sensitive or escalated situations.

Skills

Wire processing

AML/OFAC compliance

Customer service

Verbal/written communication

Problem solving

Tools

AS/400

NICE CXone

Microsoft Office

Cloud storage

Job description

Cash Management Operations Specialist

12+ month contract

Tempe, AZ/Fort Mill, SC (Hybrid)

Position Overview

The ideal candidate has2–3 years of financial services or related industry experience, strong attention to detail, excellent communication skills, and the ability to balance transaction processing with inbound and outbound client/advisor interactions.

Key Responsibilities

• Processincoming and outgoing domestic and international wire transactionsaccurately and efficiently.
• Review and enter wire instructions into internal systems and identify foreign/international wire requirements.
• Perform requiredAML, OFAC, anti-fraud, and compliance reviewsas part of the transaction process.
• Conduct due diligence to protect clients from fraudulent or unauthorized transactions.
• Contact financial advisors and other stakeholders to clarify incomplete, incorrect, or potentially problematic transaction information.
• Educate financial advisors on client sytems, processes, documentation, signatures, and requirements to help successfully complete client transactions.
• Research and resolve compliance or banking-related questions, including issues that may result in holds or additional review by LPL or receiving banks.
• Handle both processing work and inbound/outbound calls while maintaining productivity and accuracy.
• Support NIGO activities and other cash management functions as needed.
• Cross-train and provide support across other cash operations functions, includingACH, checks, and journals, based on business needs.
• Participate in ad hoc projects and contribute ideas forprocess improvements and operational efficiencies.
• Maintain a high level of professionalism when working with financial advisors and clients, including the ability to handle sensitive or escalated situations.

Required Qualifications

• 2–3 years of experience in financial services, banking, brokerage, or a related industry.
• Experience processingdomestic wires; international wire experience is strongly preferred.
• Strong attention to detail and ability to follow established controls and procedures.
• Ability to manage a high volume of transactional work while also handling phone-based inquiries.
• Strong verbal and written communication skills.
• Comfortable communicating with financial advisors and clients and providing process/system education.
• Ability to ask appropriate security and verification questions and handle occasional de-escalation situations.
• Strong problem-solving and investigative skills.
• Ability to work independently while also collaborating effectively with team members.
• Flexibility to cross-train and support other cash management functions as business needs change.
• Beta / legacy banking systems, including platforms such as Thompson or AS/400.
• LexisNexisor similar AML, OFAC, fraud, or identity-verification systems.
• Softphone/contact center platforms, such as NICE or CXone.
• Microsoft Office products.
• Cloud-based document/storage platforms.

Ideal Candidate Profile

The strongest candidates will bring a combination offinancial services experience, wire processing knowledge, operational accuracy, and customer-service skills. Candidates who have worked in banking or brokerage environments and have experience with domestic and international wires, AML/fraud processes, legacy banking systems, and call center/softphone environments are especially well aligned. Candidates should be comfortable working in a structured, highly regulated environment where they must balancespeed, accuracy, compliance, client protection, and advisor service.

Estimated Min Rate: $16.10

Estimated Max Rate: $24.00

Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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