Technical Customer Support Specialist

Yoh,-A-Day-; Tempe (AZ); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Yoh is seeking a Technical Customer Support Specialist in Tempe, AZ for a 12-month contract with potential to convert to permanent. Onsite training, then remote work. Pay is $19.00-$23.00 per hour on a W2 basis, with comprehensive benefits.

This role focuses on first-level technology support for financial advisors, handling 30-50 contacts daily, troubleshooting browsers, Windows, Outlook, and Microsoft 365, and delivering exceptional customer service while aiming for first-call resolution.

Qualifications

• Strong customer service mindset with ability to handle frustrated customers professionally.
• Basic technical troubleshooting including browsers, Windows, Outlook and Microsoft 365.
• Comfort in a high-volume inbound phone environment.
• Ability to diagnose issues logically and ask effective questions.

Responsibilities

• Provide first-level technology support to financial advisors via inbound calls (30–50 contacts daily).
• Troubleshoot access/navigation issues with proprietary systems, browsers, email, and Microsoft 365.
• Guide users through solutions step-by-step and document issues clearly.
• Aim for first-call resolution and maintain service-oriented communication.

Skills

Customer service

Troubleshooting

High-volume calls

Problem-solving

Learn tech quickly

Reliability

Shift flexibility

Job description

Technical Customer Support Specialist (BH-398545)

Location: Tempe, AZ. Sector: Financial Services. Salary: Full benefits package available including medical, dental, vision, HSA, 401(k) with immediate eligibility, life and disability insurance, EAP, and more.

Location: Tempe, AZ, Pay: $19.00 - $23.00/hr W2, Type: 12-month contract, strong potential to convert to permanent, Work Schedule: Onsite during training, then fully remote, Start Date: October 13, 2026, No Credit Check Required

About the Opportunity

We are hiring Technology Support Specialists to join the advisor technology support team of one of the nation's largest and most respected independent financial services firms. This is a rare opportunity to get your foot in the door with a financially stable, growing company that believes in promoting from within. People who start here go on to build long careers, moving up through multiple levels and growing in ways they did not expect when they started. This is not a deep IT role. It is a people-first, technology-comfortable support role where you will use basic troubleshooting skills to help financial advisors navigate systems and technology while delivering exceptional customer service on every interaction.

What You Will Do

• Provide first-level technology support to financial advisors via inbound phone calls, handling 30-50 contacts daily
• Troubleshoot access and navigation issues involving proprietary systems, browsers, email, and Microsoft 365
• Ask effective probing questions to understand the advisor's issue and walk them through solutions step by step
• Provide support for Microsoft Outlook and email configuration on desktop and mobile devices
• Build rapport with advisors and maintain a patient, professional, and service-oriented approach on every call
• Work toward first-call resolution whenever possible
• Document and communicate issues clearly while maintaining efficiency between calls
• Learn and apply procedures for proprietary systems through structured training

What We Are Looking For

• Strong customer service and communication skills with the ability to handle frustrated customers professionally
• Basic technical troubleshooting experience or aptitude, including browsers, Windows, email, and Microsoft 365
• Comfort working in a high-volume inbound phone environment
• Strong probing and problem-solving skills, ability to diagnose issues logically
• Ability to learn new technology and proprietary systems quickly
• Reliable, dependable, and genuinely looking for a long-term career opportunity
• Flexibility to work shifts between 8:00 AM and 8:00 PM EST, Monday through Friday

Preferred Experience

• Previous help desk, technical support, call center, or customer service experience
• Experience troubleshooting Windows, browsers, email, or Microsoft Office 365
• Financial services or advisor support experience is a plus but not required
• Technical certifications (CompTIA A+, MOS, MCP, SIE) are a plus but not required

Why Apply

• Get your foot in the door with one of the best financial services firms in the country
• Fully remote after onsite training
• 12-month contract with strong potential to convert to a permanent full-time role
• Company that promotes from within and invests in its people from day one
• No credit check required

The Process

• SparkHire recorded video interview
• Live Teams video interview
• Offer, background check, then class starts October 13

This is a W2 contract. We are unable to offer C2C or visa sponsorship. Applicants must be authorized to work in the US.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

Estimated Min Rate: $19.00

Estimated Max Rate: $23.00

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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