Cash Collection Associate

Zoetis; Philadelphia (Philadelphia County); On-site; USD 29,000 - 45,000; Full time

Job summary

Zoetis is seeking a Cash Collection Associate to support the accounts receivable collection process for the U.S. customer portfolio.

The role focuses on reducing outstanding receivables, resolving payment issues, and maintaining strong customer relationships while ensuring compliance with credit policies. The position requires attention to detail, excellent communication, and collaboration with cross-functional teams including Credit, Sales, and Customer Service.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of Accounts Receivable or Collections experience.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Office applications, including Excel and Word.

Responsibilities

• Perform daily outbound collection activities contacting delinquent customers for past-due balances and secure payments.
• Negotiate and establish payment arrangements per Zoetis Credit Policy.
• Maintain positive customer relationships while managing collections and minimizing aged receivables.
• Investigate and follow up on disputes, deductions, delayed payments, and issues affecting invoices.

Skills

Communication skills

Excel

Microsoft Office

Education

Bachelor's in Finance/Accounting

Tools

SAP

Job description

***This Position is Open to EST and CST Time Zones.***

The Cash Collection Associate reports to the US Credit & Collection Manager and is responsible for supporting the execution of the accounts receivable collection process for the Zoetis U.S. customer portfolio. This role focuses on reducing outstanding receivables, resolving payment issues, maintaining strong customer relationships, and ensuring compliance with established credit policies and financial performance metrics.

Key Responsibilities

• Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments.
• Negotiate and establish appropriate payment arrangements in accordance with Zoetis Credit Policy when full payment cannot be obtained.
• Maintain positive customer relationships while effectively managing collection efforts and minimizing aged receivables.
• Investigate and follow up on customer disputes, deductions, delayed payments, and other issues impacting invoice settlement.
• Partner closely with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts that may require credit holds.
• Collaborate with cross-functional teams including Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty to resolve payment-related issues.
• Proactively identify high-risk and problem accounts, escalating unresolved matters to the Credit Lead Associate and Credit & Collection Manager as needed.
• Support collection activities that may involve external collection agencies when appropriate.
• Complete assigned projects and initiatives, including:
• Quarterly Old Items List reviews
• Credit Card Auto Pay decline management
• Ensure accurate and timely reporting of financial metrics while meeting established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Qualifications

Required

• High School Diploma or equivalent.
• Minimum of one (1) year of Accounts Receivable or Collections experience.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Office applications, including Excel and Word.

Preferred

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience working with SAP.
• Experience in a high-volume collections or shared services environment.Experience with B2B Collections.
• Strong customer service and relationship-management skills.
• Reconciliation Skills (comparing data across different systems or databases to ensure accuracy, consistency, and integrity)
• Excellent problem-solving and analytical abilities.
• Ability to prioritize workload and manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively across departments and functions.
• Comfortable handling difficult collection conversations while maintaining professionalism.

***The U.S. hourly salary range for this full-time position is $21.00 to $33.00. *** Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

This position is also eligible for long-term incentives.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit‑sharing contribution from Zoetis, and 4 weeks of vacation.

Why Join Zoetis?

• At Zoetis, you'll be part of a global leader in animal health, helping support financial operations that enable the company to deliver innovative products and services to customers worldwide. This role offers the opportunity to collaborate across multiple business functions while developing expertise in credit, collections, and customer account management.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award‑winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well‑being in every sense, from health and financial wellness to family and lifestyle resources.