Cash Collection Associate

Zoetis Spain SL; Pennsylvania; Hybrid; USD 29,000 - 45,000; Full time

Benefits offered by this job

Short-term incentive

Long-term incentives

Healthcare benefits starting day one

401K with match and profit-sharing

4 weeks vacation

Job summary

The Zoetis U.S. Cash Collection Associate supports the accounts receivable collection process across the Zoetis U.S. customer portfolio, reporting to the US Credit & Collection Manager.

The role emphasizes reducing outstanding receivables, resolving payment issues, maintaining customer relationships, and ensuring adherence to credit policies and performance metrics. Responsibilities include daily outbound collection activities, payment negotiations, dispute resolution, collaboration with Credit

Qualifications

• Minimum of one year of Accounts Receivable or Collections experience.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Office applications, including Excel and Word.
• Preferred Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience working with SAP.
• Experience in a high-volume collections or shared services environment.
• Experience with B2B Collections.

Responsibilities

• Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments.
• Negotiate and establish appropriate payment arrangements in accordance with Zoetis Credit Policy when full payment cannot be obtained.
• Maintain positive customer relationships while effectively managing collection efforts and minimizing aged receivables.
• Investigate and follow up on customer disputes, deductions, delayed payments, and other issues impacting invoice settlement.
• Partner closely with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts that may require credit holds.
• Collaborate with cross-functional teams including Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty to resolve payment-related issues.
• Proactively identify high-risk and problem accounts, escalating unresolved matters to the Credit Lead Associate and Credit & Collection Manager as needed.
• Support collection activities that may involve external collection agencies when appropriate.
• Complete assigned projects and initiatives, including Quarterly Old Items List reviews, Credit Card Auto Pay decline management, E-Check rejection follow-up, EZPay rejection resolution.
• Ensure accurate and timely reporting of financial metrics while meeting established KPIs and SLAs.

Skills

Accounts Receivable

Collections

Customer service

Communication

Excel

Word

Education

Bachelor's degree

Tools

SAP

Excel

Job description

Position Summary

***This Position is Open to EST and CST Time Zones.*** The Cash Collection Associate reports to the US Credit & Collection Manager and is responsible for supporting the execution of the accounts receivable collection process for the Zoetis U.S. customer portfolio. This role focuses on reducing outstanding receivables, resolving payment issues, maintaining strong customer relationships, and ensuring compliance with established credit policies and financial performance metrics.

Key Responsibilities

• Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments.
• Negotiate and establish appropriate payment arrangements in accordance with Zoetis Credit Policy when full payment cannot be obtained.
• Maintain positive customer relationships while effectively managing collection efforts and minimizing aged receivables.
• Investigate and follow up on customer disputes, deductions, delayed payments, and other issues impacting invoice settlement.
• Partner closely with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts that may require credit holds.
• Collaborate with cross-functional teams including Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty to resolve payment-related issues.
• Proactively identify high-risk and problem accounts, escalating unresolved matters to the Credit Lead Associate and Credit & Collection Manager as needed.
• Support collection activities that may involve external collection agencies when appropriate.
• Complete assigned projects and initiatives, including Quarterly Old Items List reviews, Credit Card Auto Pay decline management, E-Check rejection follow-up, EZPay rejection resolution.
• Ensure accurate and timely reporting of financial metrics while meeting established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Qualifications

• Required High School Diploma or equivalent.
• Minimum of one (1) year of Accounts Receivable or Collections experience.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Office applications, including Excel and Word.
• Preferred Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience working with SAP.
• Experience in a high-volume collections or shared services environment.
• Experience with B2B Collections.

Skills & Competencies

• Strong customer service and relationship-management skills.
• Reconciliation Skills (comparing data across different systems or databases to ensure accuracy, consistency, and integrity)
• Excellent problem-solving and analytical abilities.
• Ability to prioritize workload and manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively across departments and functions.
• Comfortable handling difficult collection conversations while maintaining professionalism.

Salary & Benefits

The U.S. hourly salary range for this full-time position is $21.00 to $33.00. This position is also eligible for short-term incentive compensation. This position is also eligible for long-term incentives. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Company Culture

Why Join Zoetis? At Zoetis, you'll be part of a global leader in animal health, helping support financial operations that enable the company to deliver innovative products and services to customers worldwide. This role offers the opportunity to collaborate across multiple business functions while developing expertise in credit, collections, and customer account management.

Employment Details

Full time Regular Colleague

Equal Opportunity & Diversity

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability.

Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

Work Authorization & Sponsorship

All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.