Cash Applications Specialist I

GreatAmerica; Cedar Rapids (IA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work arrangements

Paid Parking

Service Awards

Business casual environment

Great organizational culture

Job summary

GreatAmerica is seeking a Cash Applications Specialist to own payment applications and related duties across diverse contract types. You will post payments, balance postings, and support daily cash processes while maintaining accuracy and customer satisfaction.

You will work with systems like Infolease, ServiceCloud, Lockbox Reporter, and other platforms, collaborating with teams to ensure timely invoicing and problem resolution. Join a strong people-centric culture in a hybrid role.

Qualifications

• High School Diploma or equivalent required.
• Two-year college education desired.
• One to three years’ experience or equivalent combination of education and experience required.

Responsibilities

• Apply payments using Lockbox, ACH, Phone Pay, Bill Pay, Live methods.
• Balance daily posting files from banks and portals.
• Set up customer banking information for ACH processing.
• Process returned payment notifications.
• Post cash journal entries for payment activity.
• Assist with daily/monthly checks and inquiries from customers and internal teams.
• Maintain accuracy and deliver excellent customer service.

Skills

Multi-tasking

Deadline-driven

Team player

Initiative

Customer service orientation

Education

High School Diploma or equivalent

Two-year college education desired

Tools

Excel

Word

Access

Outlook

Infolease

SharePoint

PBS

OnBase

Job description

GreatAmerica is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We have also recently become a bank!

We Are Looking to Add a Key Member to Our Cash Applications Team!

Ownership of Cash Application related duties for GFSC Including, applying payments quickly and accurately to ensure accurate invoicing, delinquency reporting, and timely late charge posting. This role provides opportunity for working and building relationships with internal and external Customers.

As a Cash Applications Specialist, You Will

• Basic understanding of the systems utilized by Cash to service various types of contracts with a focus on Infolease, ServiceCloud, Lockbox Reporter, and other Cash Application platforms
• Exhibits understanding of lessors and differing needs based on industry or customer preference.
• Owns cash application processes including, but not limited to:
  • Applies payments received by various methods (Lockbox, ACH, Phone Pay, Bill Pay, Live), in conjunction with lease agreement
  • Reformat and balance daily posting files from various resources (Banks, Phone Pay Portal, ACH). Assist with daily reconciliations to ensure applications are complete and accurate
  • Set up customer banking information for ACH processing and generate/transmit withdrawal files.
  • Process returned payment notifications from various sources
  • Post Cash journal entries reflecting payment application activity
• Assist with routine quality control checks to ensure accuracy and deliver a superior customer experience.
• Responsible for pulling and balancing
• Assist in basic daily and monthly disposition tasks, as needed
• Responsible for the completion of work orders/cases/emails, and other requests submitted to the Cash Team
• Responds to customer inquiries and research requests
• Lives the GreatAmerica principles; involved in cross functional team efforts as required and assigned

To Be Successful In This Role You Will Need

Education

• High School Diploma or equivalent required
• Two-year college education desired

Experience

• One to three years’ experience or equivalent combination of education and experience required

Computer Skills

• Excel, Word, Access, Outlook, Infolease, SharePoint, PBS, and OnBase

Other Requirements

• Ten-key calculator, ability to multi-task, ability to work in a fast-paced environment, ability to meet deadlines, ability to be a strong positive team player, takes initiative

Financial Benefits

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, And Family Planning Benefits

• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education And Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.