Cash Application Associate

Helena - Agri Enterprises, LLC; Collierville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

HSA rewards

Earned wage access (DailyPay)

401(k) company match

Paid time off

Overtime pay

Life insurance

Disability insurance

Parental leave

Education assistance

Job summary

Helena Agri-Enterprises, LLC is seeking a Cash Application Associate to identify and resolve lockbox exception items and ensure accurate entry of payments in Oracle A/R. The role requires good problem-solving skills and English proficiency, with Spanish a plus.

Responsibilities include reconciling disputed accounts, communicating with banks, and providing reliable customer service while adhering to company policies and procedures. High school diploma and 2 years of experience are required.

Qualifications

• High school diploma or equivalent is required.
• Two years of related work experience is required.
• Microsoft Office skills are required.
• Fluent reading/writing/speaking in English is required; Spanish is a plus.

Responsibilities

• Ensures efficient and accurate exchange of customer payment information through the electronic interface between the lockbox bank's payment system and Helena's accounts receivable (A/R) system.
• Assists in reconciling disputed customer accounts where the dispute involves payment transactions and/or cash application issues.
• Uses Oracle A/R system tools and exception reporting and identifies all customer payment transactions that cannot be completed by the automated lockbox process.
• Researches exception items through the use of Oracle and information from the lockbox bank and contacts the location or customer directly to determine proper handling.
• Completes transactions by making appropriate entries in Oracle A/R.
• Communicates regularly with the lockbox bank, Helena credit team and sales locations in researching and resolving exception items.
• Provides excellent customer service to all internal and external customers.
• Other work-related duties as assigned by leader.
• Reliable and regular attendance is required.
• Follows all company policies and procedures.

Skills

Microsoft Office

Problem-solving

English language proficiency

Spanish helpful

Education

High school diploma or equivalent

Two years related work experience

Tools

Oracle Applications

Job description

Helena Agri-Enterprises, LLC is an innovator and service provider for agricultural and professional markets in the United States and around the world. We are one of America's only retailers and distributors with expertise in formulation, research and development, precision technology, data solutions, professional application and manufacturing. For nearly 70 years our people have been driven to provide sustainable solutions that help feed, clothe and fuel the world. With over 450+ locations nationwide and over 6,000 employees we rank among the top agricultural service companies in volume and sales of agricultural products and services.

ABOUT THE JOB

The Cash Application Associate identifies and resolves lockbox exception items.

WHAT YOUR DAY WILL LOOK LIKE

• Ensures efficient and accurate exchange of customer payment information through the electronic interface between the lockbox bank's payment system and Helena's accounts receivable (A/R) system.
• Assists in reconciling disputed customer accounts where the dispute involves payment transactions and/or cash application issues.
• Uses Oracle A/R system tools and exception reporting and identifies all customer payment transactions that cannot be completed by the automated lockbox process.
• Researches exception items through the use of Oracle and information from the lockbox bank and contacts the location or customer directly to determine proper handling.
• Completes transactions by making appropriate entries in Oracle A/R.
• Communicates regularly with the lockbox bank, Helena credit team and sales locations in researching and resolving exception items.
• Provides excellent customer service to all internal and external customers.
• Other work-related duties as assigned by leader.
• Reliable and regular attendance is required.
• Follows all company policies and procedures.

EDUCATION & EXPERIENCE

• High school diploma or equivalent is required.
• Two years of related work experience is required.

SKILLS & QUALIFICATIONS

• Computer skills including working knowledge of Microsoft Office are required.
• Working knowledge of Oracle applications is preferred.
• Problem-solving skills.
• Ability to read, write and speak in English is required.
• Communicating in Spanish is a valuable skill at Helena.
• Valid U.S. driver's license is required and must meet all company requirements to operate a Helena vehicle.

Successful completion of a drug screen and background check is required for all positions at Helena.

WORK ENVIRONMENT & PHYSICAL ASPECTS OF THE JOB

The work environment for this position is that of a typical office environment where the noise level is mostly quiet. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand and sit. You may be occasionally required to lift or move up to 10 pounds.

BENEFITS AT HELENA

• Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA).
• Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay.
• Helena's robust 401(k) Savings Plan offers you a 100% company-match up to 5% starting on your first day. As your years of service with Helena increase, so does our company-match - up to 10% based on your contribution amount.
• Three-year vesting on company-match with 1,000 hours of service.
• Employees are eligible for paid time off and holiday pay.
• This position is eligible for overtime pay.
• Free Term Life Insurance at 1x your annual base pay - paid for by Helena at no cost to you.
• Free Short & Long-Term Disability.
• Up to four weeks of paid Parental Leave.
• Education Assistance.
• And much more!

For more detailed information about our benefits, visit helencareers.com/benefits.

STAY CONNECTED TO HELENA!

Helena supports individuals with disabilities, and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Helena is an equal opportunity employer.

Job Number

26-1237

Location

Helena Headquarters (TN)-10003

Regular/ Temporary

Regular

Helena is an equal opportunity employer. Helena is committed to the spirit and the letter of all state and federal laws pertaining to equal opportunity in the workplace. To this end, Helena does not discriminate against any individual with regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or other status protected by state or federal law. If you need assistance with accessibility to our website or need other assistance completing the application process, please contact us [e-mail] .