Caseworker Supervisor I - Service Coordinator Supervisor

Montgomery County (PA); Norristown (Montgomery County); On-site; USD 70,000 - 90,000; Full time

Job summary

The Service Coordinator Supervisor position in Montgomery County's Early Intervention program supports the Office Director by supervising, training, coaching, and guiding Service Coordinators to ensure compliant, high-quality services for infants, toddlers, and families.

You will develop procedures, monitor service delivery, collaborate with providers and community partners, and participate in leadership activities to promote teamwork and continuous program improvement.

Qualifications

• Bachelor's degree with 12 college credits in early intervention, special education, early childhood education, child development, family counseling, family studies, social welfare, psychology or other comparable social sciences.
• Equivalent combination of experience and training including 12 college credits in related fields.

Responsibilities

• Provide supervision to Service Coordinators to support case management and professional development.
• Develop and deliver training to enhance staff knowledge of Early Intervention practices.
• Assist with policy implementation and ensure program compliance.
• Ensure waiver documentation for waiver-funded children is complete and compliant.
• Establish positive relationships with providers and stakeholders to coordinate services.
• Monitor service coordination activities and reporting requirements for quality and compliance.
• Provide informational presentations to community organizations, families and providers.
• Collaborate with Health and Human Services and partners to maximize services for families.
• Serve on the leadership team to promote teamwork, staff engagement, and morale.
• Support continuous quality improvement initiatives and staff development.

Skills

Leadership

Supervision

Training & coaching

Communication

Policy compliance

Problem solving

Microsoft Office

Education

Bachelor's degree with 12 credits in related field

Equivalent combination of experience/training

Tools

Microsoft Office Suite

Job description

The Service Coordinator Supervisor is responsible for assisting the Early Intervention Office Director in the management of daily program operations and service coordination activities. The position provides direct supervision, training, coaching, and support to Service Coordinators while ensuring compliance with Early Intervention regulations, policies, procedures, and quality standards. Responsibilities include supporting program development, assisting with procedure development and implementation, monitoring service delivery, promoting effective communication and collaboration among staff and providers, and ensuring high-quality services for children and families participating in the Early Intervention Program.

• Provide individual and group supervision to Service Coordinators to support ongoing case management activities, professional development, and resolution of complex situations while ensuring compliance with applicable policies, procedures, regulations, and quality standards.
• Develop and deliver individual and group training to enhance staff knowledge, skills, and understanding of the Early Intervention system and service coordination practices.
• Assist the Early Intervention Office Director in implementing policies, procedures, regulations, and bulletins to ensure program compliance and effective service delivery.
• Ensure waiver documentation and records for waiver-funded children are complete, accurate, and compliant with applicable state requirements, bulletins, and announcements.
• Establish and maintain positive working relationships with providers and ensure effective communication systems are in place to address concerns related to service delivery, compliance, and operational procedures.
• Monitor service coordination activities, annual plans, reporting requirements, and service delivery standards to ensure compliance with quality, regulatory, and contractual expectations.
• Provide informational presentations and educational opportunities to community organizations, providers, families, and stakeholder groups.
• Collaborate with Health and Human Services offices, community partners, providers, and related agencies to coordinate and maximize services for infants, toddlers, and their families.
• Serve as a member of the leadership team by promoting teamwork, supporting staff engagement, fostering a positive work environment, and maintaining employee morale.
• Analyze program activities, identify areas for improvement, and support continuous quality improvement initiatives.
• Assist with staff development activities, performance management, coaching, mentoring, and problem resolution.
• Perform related duties as assigned to support the goals and objectives of the Early Intervention Program.
• Other duties as assigned.

Minimum Experience and Training Requirements

• Bachelor's degree including 12 college credits in early intervention, special education, early childhood education, child development, family counseling, family studies, social welfare, psychology or other comparable social sciences; and three years’ experience in Early Intervention including one year in a supervisory capacity or
• An equivalent combination of experience and training which includes 12 college credits in early intervention, special education, early childhood education, child development, family counseling, family studies, social welfare, psychology or other comparable social sciences.

Competencies, Skills and Other Experience

• Ability to develop and coach others, motivate and influence staff, delegate assignments, empower team members, and lead high-performing teams.
• Ability to develop short-range and long-range plans, make timely and sound decisions, handle sensitive situations diplomatically, and effectively prioritize and organize multiple responsibilities.
• Strong leadership, meeting facilitation, problem-solving, and analytical skills.
• Ability to build and maintain effective working relationships with diverse stakeholders, community organizations, providers, families, and partner agencies.
• Ability to foster open communication, collaborate effectively within teams, and manage and mediate conflict.
• Ability to work collaboratively while promoting teamwork, staff engagement, and a positive work environment.
• Ability to exercise sound judgment, professionalism, and diplomacy in complex interpersonal and organizational situations.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams; and the ability to adapt to new software, systems and technology tools as needed.
• Excellent written and verbal communication skills.

The physical demands and work environment here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand; walk; sit; see; talk and hear.
• Significant and repeated use of a keyboard.
• Occasionally required to lift and/or move up to 25 pounds.
• Onsite in-person attendance is required as directed by Supervisor or Director.
• This position is subject to mandates requiring Child Abuse, Criminal History, and FBI Clearances for employment.
• Must maintain all required clearances throughout employment.
• Some travel is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Montgomery County is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.