Office Support Person IV - HHS - Early Intervention

Montgomery County (PA); Norristown (Montgomery County); On-site; USD 22,000 - 33,000; Full time

Job summary

Montgomery County (PA) seeks an Office Support Person to perform clerical and administrative duties for the Early Intervention Service Coordination Office. You will handle mail, phone coverage, data entry, records management and customer service for families and providers.

The role requires strong organization, attention to detail and the ability to maintain accurate records across Pelican and county databases while supporting daily operations and program compliance.

Qualifications

• Civil Service/Merit System requires only 6 months experience as Clerk Typist or no experience for Clerk Typist 1, or an equivalent combination.
• Proficiency in office administration, records management, administrative support or related roles.
• Must maintain all required clearances throughout employment.
• Strong organizational, clerical, data entry and record management skills.
• Ability to communicate professionally with families, providers and partners; HIPAA and privacy compliance.

Responsibilities

• Serve as the first point of contact for registrations, routing calls and inquiries; address family and consumer concerns promptly.
• Receive, sort, copy, distribute and process correspondence; ensure timely delivery to staff and stakeholders.
• Maintain paper and electronic records and archival storage for current and future reference.
• Support information management activities including consumer records, intake processing and record maintenance.
• Perform data entry and maintain information in Pelican and county databases with accuracy.
• Assist with processing and tracking consumer information and service-related documentation for compliance.
• Order and monitor office supplies to support efficient operations.
• Promote teamwork by sharing information and supporting office morale and effectiveness.
• Maintain records, files, reports and administrative documentation per procedures.

Skills

Microsoft Office

Data entry

Records management

Customer service

Communication skills

Attention to detail

Teamwork

Phone etiquette

Tools

Outlook

Word

Excel

Teams

Job description

The Office Support Person is responsible for performing a variety of clerical, administrative, and typing duties in support of the Early Intervention Service Coordination Office. The position assists with the daily operations of the office through activities such as mail distribution, telephone coverage, filing, data entry, records management, document processing, and other administrative support functions. The role requires strong organizational skills, attention to detail, and the ability to maintain accurate records while supporting efficient program operations and providing quality customer service to families, providers, and community partners.

• Serve as the first point of contact for the Early Intervention Service Coordination Office by answering and completing registrations, routing telephone calls, responding to inquiries, and ensuring family and consumer concerns are addressed promptly and appropriately.
• Receive, sort, copy, distribute, and process incoming and outgoing correspondence, ensuring timely delivery to appropriate staff and stakeholders.
• Maintain paper and electronic records, including management of archival storage systems, to ensure consumer records remain complete, accurate, and readily accessible for current and future reference.
• Support information management activities essential to daily office operations, including consumer records, intake processing, and record maintenance.
• Perform data entry and maintain information within Pelican and County-operated databases, ensuring accuracy, completeness, and timely updates.
• Assist with the processing, tracking, and management of consumer information and service-related documentation to support program operations and regulatory compliance.
• Order, monitor, and maintain office supplies and materials necessary to support efficient office operations and productivity.
• Promote teamwork and collaboration by working effectively with colleagues to share information, complete assignments, and support overall office morale and effectiveness.
• Maintain accurate records, files, reports, and administrative documentation in accordance with program requirements and office procedures.
• Provide clerical and administrative support to Early Intervention staff to ensure efficient delivery of services and program operations.
• Perform related duties and special projects as assigned to support the goals and objectives of the Early Intervention Program.

QUALIFICATION REQUIREMENTS

Minimum Experience and Training Requirements

• Civil Service/Merit System requires only 6 months experience as Clerk Typist 1 and no experience for Clerk Typist 1. Experience in office administration, records management, administrative support, human services support or related roles; or
• An equivalent combination of experience and training.

Licensing, Certifications, and Clearances

• Child Abuse History Clearance required as a condition of employment.
• Pennsylvania Criminal History Record Check required as a condition of employment.
• FBI Fingerprint Clearance required as a condition of employment.
• Must maintain all required clearances throughout employment.

Competencies, Skills and Other Experience

• Ability to follow and comply with County policies, procedures, and administrative requirements.
• Ability to maintain confidentiality and comply with HIPAA and other privacy requirements.
• Ability to understand and comply with applicable federal, state, and county regulations, policies, and procedures.
• Strong organizational, clerical, data entry, and record management skills.
• Ability to communicate effectively and provide professional customer service to families, providers, and community partners.
• Ability to work independently and collaboratively in a team environment while managing multiple tasks and priorities.
• Reliable transportation required to report to work and perform assigned responsibilities.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams; and the ability to adapt to new software, systems and technology tools as needed.
• Excellent written and verbal communication skills.

The physical demands and work environment here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand; walk; sit; see; talk and hear.
• Significant and repeated use of a keyboard.
• Occasionally required to lift and/or move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Montgomery County is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.