Caseworker I

Family Resource Center; United States; On-site; USD 26,505 - 32,897; Full time

Job summary

Family Resource Center is seeking a Caseworker in the United States. This role includes performing enrollment and certification processes for Subsidized Child Care programs, as well as maintaining case files and providing support to clients. Ideal candidates should have strong communication skills, office skills, and at least two years of related experience.

The pay range is $19.24–$23.88 per hour. The organization values equality and community well-being, ensuring supportive services for families in need.

Qualifications

• At least two years of related experience.
• Fluent in reading, writing, and speaking English.
• Basic arithmetic and computation skills.

Responsibilities

• Perform enrollment, certification, updating for Subsidized Child Care (SCC) programs.
• Complete assigned re-certifications, terminations, and other duties accurately.
• Answer phones and schedule appointments for clients.
• Update programs and maintain case files.

Skills

Office skills

Computer knowledge

Typing and data entry ability

Communication skills

Teamwork

Customer service

Problem-solving skills

Education

Associate’s degree in a related area

High School diploma

Job description

Job Description

Family Resource Center is looking for a Caseworker to join our team.

Responsibilities

• Perform enrollment, certification, updating, and termination processes for all Subsidized Child Care (SCC) programs.
• Complete all assigned re‑certifications, terminations, NOA’s, family files, and other duties in a timely and accurate manner.
• Answer phones, schedule appointments, and provide general communication and support services to all clients and staff.
• Accurately input computer data, type, and file records for all SCC programs.
• Maintain the required number of case files and process monthly provider timesheets.
• Represent the Family Resource Center in various workshops and meetings.
• Update programs and basic operations of all services.
• Provide technical assistance and support services to parents and providers, demonstrating good customer service.
• Operate NoHo and Outlook computer programs.
• Participate in workshops and meetings as needed.
• Work outside the traditional workday occasionally, as required.
• Demonstrate strong interpersonal skills and interact with the public, clients, providers, and agency staff with excellent customer service.

Qualifications

• Good office skills and computer knowledge with strong typing and data entry ability.
• Proven communication skills when dealing with coworkers and community members.
• Knowledge of community programs and resources available in San Joaquin County.
• Ability to work as a team member, take direction, and assume responsibility with sound decision-making.
• Fluent in reading, writing, and speaking English.
• Basic arithmetic and computation skills; ability to analyze and interpret monthly attendance sheets.
• Excellent prioritization and problem‑solving skills.
• Attendance is an essential function of this job.
• Must pass a pre‑employment drug test.

Education and Experience

• Preferred: Associate’s degree in a related area.
• Minimum: High School diploma and at least two (2) years of related experience.

Compensation

Pay Range: $19.24–$23.88 per hour.

Equal Opportunity Employer

Family Resource Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We care about children and families and are committed to the compassionate support of those in need of social support and training services. Direct, personal action will make a difference in family life and we are dedicated to enhancing community well‑being.