Caseworker I

Family Resource Center; Stockton (CA); On-site; USD 55,132,000 - 68,425,000; Full time

Job summary

Family Resource Center in Stockton, CA is seeking a Caseworker to enroll, certify, update and terminate subsidies for SCC programs, and provide essential client support and file maintenance.

You will handle phones, scheduling, data entry, and ensure accurate processing of NOAs and monthly provider timesheets while upholding high customer service standards. Strong English, office skills and teamwork are required.

Qualifications

• High school diploma or Associate degree preferred.
• 2+ years related experience preferred.
• Good office and computer input skills.
• Proven communication with coworkers and community members.

Responsibilities

• Process enrollment, certification, updating and termination for SCC programs.
• Complete timely re-certifications, terminations, NOAs, and family files.
• Answer phones, make appointments and provide client and staff support.
• Accurately input data, typing and filing for SCC programs.
• Maintain required number of case files and process monthly provider timesheets.
• Represent FRRC in workshops and meetings; update program processes.

Skills

Communication skills

Customer service

Office skills

Computer proficiency

English proficiency

Teamwork

Problem solving

Attention to detail

Education

High School diploma

Associate degree (A.A.)

Tools

NoHo

Outlook

Job description

Job Description:Family Resource Center is looking for a Caseworker to join our team.ESENTIAL DUTIES AND RESPONSIBILITIES include the following:Perform the following procedures: enrollment, certification, updating and termination processes for all Subsidized Child Care (SCC) programs.Timely and accurate completion of all assigned re-certifications, terminations, NOA’S, family files and other assigned duties.Answer phones, make appointments and provide general communication and support services to all clients and staff as directed.Accurately perform computer input, typing and filing for all SCC programs.Maintain required number of case files.Process monthly Provider timesheets.Provide appropriate FRRC representation in various workshops and meetings.Responsible for updating processes and basic operations of all programs.Provide technical assistance and support services to parents and providers and demonstrate good customer service.Operate NoHo and Outlook computer programs.Participate in various workshops and meetings. May occasionally be required to work outside the traditional workday.Must demonstrate strong interpersonal skills.Interact with the public, clients, providers and agency staff with excellent customer service.QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Good office skills as well as computer knowledge and input ability.Proven communication skills in dealing with coworkers and community members.Knowledge of community programs and resources available in San Joaquin County.Able to work as a team member and take direction, as well as the ability to take responsibility and make appropriate decisions.Able to read, write and speak English.Basic arithmetic and computation skills; ability to analyze and interpret monthly attendance sheets.Able to prioritize and demonstrate strong problem solving skills.ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS JOB.EDUCATION and/or EXPERIENCEA.A. in related area preferred or High School degree and at least 2 years of related experience.Due to the high volume of applicants, regretfully we are often only able to respond directly to those applicants who have been selected for interviews. Must pass pre-employment drug test.Family Resource Center is an Equal Opportunity Employer. To find out morePay Range:$19.24-$23.88 HourlyFamily Resource Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.