Caseworker I: Client Services & Family Support

Family Resource Center; Stockton (CA); On-site; USD 55,132,000 - 68,425,000; Full time

Job summary

Family Resource Center in Stockton, CA is seeking a Caseworker to enroll, certify, update and terminate subsidies for SCC programs, and provide essential client support and file maintenance.

You will handle phones, scheduling, data entry, and ensure accurate processing of NOAs and monthly provider timesheets while upholding high customer service standards. Strong English, office skills and teamwork are required.

Qualifications

• High school diploma or Associate degree preferred.
• 2+ years related experience preferred.
• Good office and computer input skills.
• Proven communication with coworkers and community members.

Responsibilities

• Process enrollment, certification, updating and termination for SCC programs.
• Complete timely re-certifications, terminations, NOAs, and family files.
• Answer phones, make appointments and provide client and staff support.
• Accurately input data, typing and filing for SCC programs.
• Maintain required number of case files and process monthly provider timesheets.
• Represent FRRC in workshops and meetings; update program processes.

Skills

Communication skills

Customer service

Office skills

Computer proficiency

English proficiency

Teamwork

Problem solving

Attention to detail

Education

High School diploma

Associate degree (A.A.)

Tools

NoHo

Outlook

Job description

Family Resource Center in Stockton, CA is seeking a Caseworker to enroll, certify, update and terminate subsidies for SCC programs, and provide essential client support and file maintenance.

You will handle phones, scheduling, data entry, and ensure accurate processing of NOAs and monthly provider timesheets while upholding high customer service standards. Strong English, office skills and teamwork are required.