Caseworker Assistant

California Tribal TANF Partnership; Jackson (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

California Tribal TANF Partnership is seeking a Caseworker Assistant to handle clerical duties, greet visitors, answer phones, and direct calls to the appropriate staff. The role supports routine casework and requires accurate filing, data entry in the TANF software, and timely distribution of mail and messages.

The position emphasizes organization, reliability, and clear communication. Availability for some site duties and teamwork with Caseworkers is important.

Qualifications

• High school diploma or equivalent required with clerical experience.
• Able to manage multiple tasks and prioritize workload.
• Strong written and verbal communication skills.
• Proficient in word processing, databases, and internet tools.
• Ability to work independently and follow instructions.

Responsibilities

• Greet and direct visitors to appropriate personnel.
• Answer phones and route calls to the correct staff.
• Distribute mail and messages to the right people.
• Type letters and correspondence for staff as needed.
• Process and file participant paperwork in TANF system.
• Assist Caseworkers with intake, re-certifications, and case notes.
• Transport participants when necessary and perform light janitorial duties.
• Produce monthly newsletter and maintain calendars.

Skills

Multitasking

Time management

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Description

SUMMARY

The Caseworker Assistant will be responsible for all clerical duties. This includes greeting and directing visitors to appropriate personnel, answering phones and directing calls to the appropriate employee, and distributing mail and messages to the correct personnel. This position will also assist with routine case work.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Answer telephone and direct calls.
• Take messages correctly and distribute to appropriate person.
• Collect mail, distribute mail, and mail all correspondence given by staff.
• Type letters, correspondence, etc., for Site Manager and Caseworkers, as needed.
• Send faxes for staff and deliver incoming faxes to the appropriate person.
• Make photocopies.
• File information in appropriate files.
• Distribute information to appropriate person in a timely manner.
• Responsible for general office duties.
• Assist staff when requested.
• Transport participants when necessary.
• Perform janitorial duties to keep the office clean and safe.
• Produce monthly newsletter and calendar.
• Provide assistance with case files. File participant paperwork in the proper place in the TANF software program.
• Accompany and assist Caseworker with home visits.
• Case note participant interactions into TANF software program.
• Processing supportive services (school clothing, school supplies, seasonal clothing).
• Assist with Intakes and Annual Re-certifications.
• Scan participant paperwork into TANF software program.
• Assist Caseworker with TANF software program updates.
• Develop Event Service Proposals and facilitate workshops.
• Set participant appointments and give appointment reminders.
• Performs other duties as assigned.

Requirements

KNOWLEDGE & SKILL REQUIREMENTS

• High School Diploma or equivalent and one year of experience in secretary capacity.
• Current California driver’s license.
• Knowledge of Microsoft Office Suite of Business Applications, including word processing software, database software, and internet software.
• Must be able to work independently.
• Must be able to multi-task.
• Possesses good editing and writing skills.
• Ability to listen well and attain clarification when necessary.
• Ability to communicate clearly and informatively.
• Highly organized and efficient.
• Ability to complete administrative tasks correctly and on time.
• Ability to prioritize and plan work activities, using time effectively.
• Ability to arrange complex schedules.
• Ability to follow policies and procedures.
• Ability to approach others in a tactful manner.
• Ability to react well under pressure.
• Ability to treat others with respect and consideration, regardless of their status or position.
• Ability to accept responsibility for own actions and follow through on commitments.
• Ability to demonstrate accuracy and thoroughness and apply feedback to improve performance, while monitoring own work to ensure quality.
• Ability to maintain consistent attendance and punctuality.
• Ability to ensure work responsibility is covered when absent, and arrive at meetings and appointments on time.
• Ability to follow instructions, and respond well to management direction.