Caseworker 2 - 1503

Central Counties Services; Killeen, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

Paid Time Off

Holidays

Volunteer Time Off

Retirement Plan

Employee Assistance Program

Bilingual Spanish Preferred

Job summary

Central Counties Services in Killeen, TX, seeks a journey-level caseworker to serve as a liaison between clients and families to obtain assistance and rehabilitative treatment. The role operates under supervision with opportunities to apply trauma-informed practices.

Responsibilities include interviewing multiple stakeholders, assessing needs, coordinating community resources, and documenting progress while maintaining confidentiality and adhering to state codes.

Qualifications

• Graduation from an accredited four-year college or university with a relevant major.
• Experience in casework or related social services preferred.
• Trauma-informed approach aligned with center practices.

Responsibilities

• Interview clients, families, and officials to gather background information.
• Assess psychosocial, economic, and physical needs of clients.
• Coordinate placements with community facilities and services.
• Maintain confidential client records per Texas codes and center requirements.
• Work as part of an interdisciplinary team and participate in therapy sessions.

Skills

Interviewing

Communication skills

Computer skills (Word/Excel)

Trauma-informed care knowledge

De-escalation of aggression

Education

Four-year college degree

Job description

Job DetailsJob Location: BH - Killeen Wales Dr - Killeen, TX 76549Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: DailyJob Shift: DayMinimum Starting Hourly Rate: $22.33/hr Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program
• Bilingual Spanish Preferred

GENERAL DESCRIPTION

Performs moderately complex (journey-level) casework. Work involves serving as a liaison between clients and their families in obtaining assistance and rehabilitative treatment. Works under general supervision with limited latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Interviews clients, their families, law enforcement officials, schools, and health and social welfare institutions to obtain client background information.
• Identifies the psychosocial, economic, and physical needs of clients.
• Assessments clients’ support systems and available community resources, schools, and facilities.
• Provides casework services in the process of client admission, discharge, or furlough.
• Counsels clients and their families and coordinates placements of clients with community facilities.
• Serves as liaison between clients and their families, state and judicial systems, and facility or treatment providers.
• Assists with developing and updating individual treatment plans, and in monitoring the observance of clients’ rights.
• Meets and maintains all minimum service requirements according to Center requirements, Resilience Disease Management Design and Texas Administrative Codes.
• Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
• May participate in individual, group, or family therapy sessions.
• Must stay compliant with all required training.
• May participate as an active member of an interdisciplinary team.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
• Frequent daily driving within the catchment area is required.

GENERAL QUALIFICATIONS

• Experience/Education/Licensing/Certification
• Experience in a field relating to the agency program.
• Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment.
• Experience and education may not be substituted for one another.

Knowledge/Skills/Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Knowledge of mental illness and emotional components of physical illness; of rehabilitation methods; of casework principles; of community resources; and of the principles, methods, techniques, and practices of casework.
• Skill in interviewing.
• Ability to communicate effectively.
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
• Ability to see, hear and talk effectively within job requirements.
• Ability to stand, sit and walk for extended periods.
• Ability to effectively handle potentially aggressive behavior in a positive manner.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have and maintain a valid drivers’ license with an acceptable driving record.
• Regular attendance and reliability is critical to business operations.

WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS

• Sit, stand, and walk for extended periods of time.
• See, hear, and communicate effectively to perform job duties.
• Use a computer, telephone, and standard office equipment for prolonged periods.
• Perform repetitive tasks such as typing, filing, and data entry.
• Lift and/or move up to 15 pounds.
• Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
• Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
• Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.
• Work in an environment with frequent interruptions and changing priorities.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

AT-WILL EMPLOYMENT STATEMENT

Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.