Quality Assurance Specialist - 1644

Central-Counties-Center-For-Mental; Temple (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Paid Holidays

Volunteer Time Off

Retirement Plan (6% match)

Employee Assistance Program

Job summary

Central Counties Services seeks a journey-level quality assurance specialist to plan, develop, and administer internal QA and compliance activities, under moderate supervision.

You will review cases, extract data, identify trends, participate in corrective action planning, and help train staff in trauma-informed practices within the scope of service delivery.

Qualifications

• Bachelor's degree in healthcare, social work, or related field; substitution allowed.
• Knowledge of QA methods, data collection, and reporting.
• Ability to communicate effectively and work under limited supervision.

Responsibilities

• Review cases and extract data to verify compliance with service standards.
• Identify adverse trends and propose corrective actions.
• Participate in training and development of staff on QA processes.

Skills

Quality assurance

Data analysis

Microsoft Word

Microsoft Excel

Communication skills

Education

Bachelor's degree in healthcare or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Minimum Starting Hourly Rate: $20.09/hrMaximum Starting Hourly Rate - Dependent on QualificationsBenefitsHealthDentalVisionLife InsuranceGenerous Paid Time Off - 7.69 hrs per pay period10 Observed Company Paid Holidays8 Hours Annual Volunteer Time OffRetirement Plan w/ 6% Employer ContributionEmployee Assistance ProgramGENERAL DESCRIPTIONPerforms routine (journey-level) quality assurance work. Work involves planning, developing, and administering internal quality assurance and compliance activities. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.ESSENTIAL DUTIES AND RESPONSIBILITIESCentral Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.Participates in the development of quality assurance processes, reports, and review tools.Reviews and analyzes cases, notes deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements, and policies and procedures.Plans and organizes case review assignments according to department schedule.Verifies information received from case readings, sources and clients.Participates in corrective action planning and service improvement activities.Identifies and flags cases for investigation of potential error and for potential recoupment and restitution.Documents review findings and communicates final determination of case review to appropriate staff.Identifies trends and recommends changes.Provides input on the development of quality control policies, procedures and standards.Performs related work as assigned.Participates in the training and development of employees. May become certified instructor for Center required training programs.Demonstrates high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.May require some driving within the catchment area.GENERAL QUALIFICATIONSExperience/Education/Licensing/CertificationGraduation from an accredited four-year college or university with major coursework in healthcare, social work or related field. Experience and education may be substituted for one another.Knowledge/Skills/AbilitiesCentral Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.Knowledge of community behavioral health, intellectual disabilities and early childhood intervention service delivery systems.Knowledge of federal and state program policies and laws, financial and medical eligibility program policies, and quality control procedures.Ability to apply program and quality control policies and procedures; to ensure compliance with state and federal regulations; to select, analyze and evaluate information from case records in relation to eligibility criteria; and to communicate effectively.Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.Relationship SkillsAbility to communicate effectively, both verbally and in writing.Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.Ability to independently perform tasks effectively and efficiently.Ability to present a professional appearance and conduct when representing the Center.Additional RequirementsMust have and maintain a valid drivers’ license with an acceptable driving record.Regular attendance and reliability is critical to business operations.WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTSThis position requires the ability to:Sit, stand, and walk for extended periods of time.See, hear, and communicate effectively to perform job duties.Use a computer, telephone, and standard office equipment for prolonged periods.Perform repetitive tasks such as typing, filing, and data entry.Lift and/or move up to 15 pounds.Interact frequently with consumers, staff, and the public in a professional and customer focused manner.Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.Work in an environment with frequent interruptions and changing priorities.Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).AT-WILL EMPLOYMENT STATEMENTEmployment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.EQUAL OPPORTUNITY EMPLOYERCentral Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.