Caseworker 2 - 1289

Central Counties Center For Mental; Temple (TX); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

PTO

Holidays

Volunteer Time Off

Retirement Plan

Employee Assistance Program

Job summary

Central Counties Center For Mental in Temple, TX, seeks a journey-level Case Manager to build long-term connections with clients and service providers to coordinate medical, social, educational, and related supports.

The role emphasizes trauma-informed care, independent judgment, and adherence to TRR/TAC requirements, with 85% productivity, training, and regular field visits within the catchment area.

Qualifications

• Graduation from an accredited four-year college or university in a related field.
• Experience in a field relating to the agency program.
• Ability to work under general supervision with independent judgment.

Responsibilities

• Identify problem areas and barriers to services for individuals.
• Interview clients or representatives to assess service needs.
• Develop and implement service/treatment plans to meet recovery goals.
• Coordinate service provider activities.
• Provide ongoing Case Management and act as liaison between clients, families, and providers.
• Deliver Psychosocial Rehabilitation Training, Skills Training, Medication Training and Support, Crisis Intervention and related services using evidence-based IMR Model.
• Maintain complete and confidential client records per policy.

Skills

Community resources knowledge

Case management principles

Assess client needs

MS Word & Excel

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Job description

Job Details

Job Location: Temple Main - Temple, TX 76501

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Up to 10%

Job Shift: Day

Minimum Starting Hourly Rate: $22.33/hr

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

General Description

Provides moderately complex (journey-level) case management work. Work involves developing and maintaining long-term contact with individuals, families, and service providers for medical, social, educational, and related service needs. Participates in quarterly refresher training and time studies for Medicaid Administrative Claiming (MAC). Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Essential Duties and Responsibilities

• Identifies problem areas, service gaps, and areas that are barriers to services for individuals.
• Interviews individuals or authorized representatives to gather information to assess service needs.
• Develops and implements service/treatment plans to meet individual’s recovery needs.
• Coordinates service provider activities.
• Provides ongoing Case Management and serves as a liaison between individuals, families, and service providers.
• Provides Psychosocial Rehabilitation Training, Skills Training, Medication Training and Support, Crisis Intervention Services, Supported Housing and Supported Employment and other related services to individuals, families, and others as appropriate using evidenced-based practice IMR Model.
• Interviews individuals, their families, and other interested individuals to obtain social and developmental histories of clients to determine appropriateness of agency services according to Texas Resiliency and Recovery (TRR) and Texas Administrative Codes (TAC).
• Meets all minimum service requirements according to Center requirements, Texas Resiliency and Recovery and Texas Administrative Codes.
• Must stay in compliant with all required training.
• Documents case records according to Center requirements, Texas Resiliency and Recovery and Texas Administrative Codes.
• Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
• Participates in quarterly training and time studies for Medicaid Administrative Claiming (MAC).
• Work behavior must be compatible with Center value statement. Embraces the Recovery Model.
• Maintains Productivity requirement of 85%, Meets contract outcome requirements. Documentation completed within 2 business days.
• Works hand in hand with Team.
• Participation in all Medicaid Audits.
• Develops, maintains, and uses community referrals, relationships/resources.
• Performs related work as assigned.
• Demonstrate high ethical standards, trustworthiness, and personal integrity.
• Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
• Frequent daily driving within the catchment area is required to meet clients where they are.

General Qualifications

Experience/Education/Licensing/Certification

• Experience in a field relating to the agency program.
• Graduation from an accredited four-year college or university with a major course work in the Social Science fields.
• Experience and education may not be substituted for one another.

Knowledge/Skills/Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Ability to assess client needs, to coordinate client services, and to work well with others.
• Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work.
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have and maintain a valid drivers’ license with an acceptable driving record.
• Regular attendance and reliability is critical to business operations.

Work Environment and Functional Requirements

• Sit, stand, and walk for extended periods of time.
• See, hear, and communicate effectively to perform job duties.
• Use a computer, telephone, and standard office equipment for prolonged periods.
• Perform repetitive tasks such as typing, filing, and data entry.
• Lift and/or move up to 15 pounds.
• Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
• Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
• Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.
• Work in an environment with frequent interruptions and changing priorities.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Statement

Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

Equal Opportunity Employer

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.