Caseworker - $1,000 Sign-On Incentive

Orange County Government; Orlando (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

10 paid holidays and up to 2 floating

18 days paid time off

Longevity bonus

Sick time

Low-cost health options

Tuition reimbursement

Job summary

Orange County Government is seeking a Youth & Family Services professional to perform casework and assist in determining client eligibility for financial assistance and related services in Central Florida. The role involves home visits, information/referral services, and coordinating appointments under supervision.

Responsibilities include interviewing applicants, maintaining client files, liaising with partners, and providing direct program services to clients.

Qualifications

• Associate's degree or 60 hours of college credit and two years of human services experience.
• Possess Florida driver's license and may need to provide own vehicle.
• Demonstrate intermediate to advanced proficiency in word processing and email applications.

Responsibilities

• Screen and interview applicants for eligibility for financial assistance or division programs.
• Conduct home visits and investigations to assess home environment and supplement interview data.
• Attend staff conferences and prepare reports on assigned cases.
• Screen and assess walk-in clients to determine readiness for eligibility appointments and schedule them.
• Advise clients on documentation needed for interview.
• Coordinate with partners, contractors and service providers.
• Maintain client files per prescribed standards and procedures.

Skills

Case management

Eligibility screening

Interviewing

Client assessment

Communication

Education

Associate's degree or 60 hours of college credit and two years of human services experience

Tools

Microsoft Word

Email apps

Job description

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Job Description

General Functions

Performs responsible casework by providing assistance in determining eligibility of clients for financial assistance, inpatient medical services, Head Start services or assisting in obtaining and providing case management services to clients. Provides information and referral services, general assistance, telephone assessment, direct client assessment, assisting in making appointments and home visits. This position may be responsible for providing services directly to clients. Work is directed or supervised by a Program Manager, Community Services Worker, Senior Community Services Worker, Counselor, or other designated supervisory position and is reviewed through observations, conferences, and results achieved.

Representative Duties/Assignments

• Screens and interviews applicants for eligibility for financial assistance or other division programs, evaluates income, family status, and related information, makes proper disposition or referral of case, on basis of eligibility.
• Makes home visitations and other investigations to ascertain the exact nature of home environment and to supplement information gained at the personal interview.
• Attends periodic staff conferences, confers with superiors on difficult assignments, prepares reports and correspondence on assigned cases, and maintains related status records.
• Screens and assesses walk-in clients to determine their readiness for eligibility appointments, and assists Assessor in scheduling appropriate appointments for these clients.
• Receives incoming telephone calls and assesses client's needs for referral to appropriate agencies and arranges appointments to determine eligibility for financial assistance.
• Advises clients of appropriate documentation to bring to interview.
• Acts as liaison for division programs with partners, contractors and other stakeholders and service providers.
• Maintains and updates client files in accordance with prescribed standards and procedures.
• Assists in obtaining information and records for client files.
• Provides program services directly to clients.
• Performs related work as required.

Minimum Qualifications

Youth & Family Services

Associate's degree or 60 hours of college credit and two years of human services experience.

May be required to possess and maintain the appropriate Florida Driver's license for type of vehicle operated. May also be required to provide own vehicle for job related duties.

Must be able to demonstrate intermediate to advanced proficiency in word processing, preferably Microsoft Word, and email applications.

Application Deadline

Open Date: 09/01/2026

Close Date: 09/15/2026

This posting is subject to close without prior notice.

Salary Information

Pay Grade: 011 - From $19.00 to $21.56

FLSA Status: Non-Exempt

Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.

Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Notes

Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.