CASEWORK ASSOCIATE

City of Cincinnati; Cincinnati (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Defined Benefit Pension Plan

Job summary

The City of Cincinnati is seeking a multi-functional health program assistant who performs clinical, administrative, and clerical tasks under a Team Leader. You will conduct client interviews, assess needs, maintain records, and coordinate referrals and follow-ups while supporting a team-based approach to care.

Responsibilities include outreach, documentation, and helping clients obtain food, shelter, transportation, and other essentials, with emphasis on confidentiality and respectful

Qualifications

• Two years of paid work experience in social services, education, medical/ health office, national and community service, recreation, or a closely related field with the major emphasis of that experience on interaction with children and families.
• 90 quarter credit hours (60 semester hours) in college courses in English Composition, Education, Health Education, Social Sciences, Psychology, Nursing, or related field.
• Combination of experience and education equal to two years. (45 quarter hours = 1 year)
• State of Ohio Community Health Worker Certification. (COPY OF CERTIFICATION MUST BE ATTACHED)
• COPY OF TRANSCRIPTS MUST BE ATTACHED

Responsibilities

• Conducts outreach activities in geographic areas where clients can be reached; these activities include distributing brochures and information about health care and social services available in the community.
• Assists in collecting information about a client including physical, psychological, social, medical, and the client’s capacities through interviews and intervention sessions.
• Assists in the establishment of intervention goals for the client based upon the assessment process.
• Assists clients regarding their follow-up in the treatment plan under the direction of a Team Leader.
• Maintains client files, program files, therapy equipment, and materials.
• Writes reports.
• Assists clients in obtaining basic necessities (food, shelter, transportation, etc.).
• Drives clients to the hospital or other health care providers by car or department vehicle.
• Drives to and from various assignments.
• Acts as a social service liaison to other health care agencies.
• Assists in planning and conducting workshops for clients, their families, and permanent contact.
• Miantains adequate stock of office supplies.
• Manages patient flow and referrals from Nurse Practitioner ot Registered Nurse.
• Documents and completed medical records.
• Coordinates client referrals and follow-up appointments.
• Provides community groups with information concerning social services and counseling activities.
• Conducts follow-up sessions with clients to determine if the client kept their appointments.
• Attends conferences, workshops, seminars, and in-service training meetings.

Skills

Basic business English

Interviewing techniques

Available social service resources

Standard office methods

Operate a motor vehicle

Education

Two years of paid work experience in social services

90 quarter credit hours in relevant fields

Combination of experience and education equal to two years

State of Ohio Community Health Worker Certification

Copy of transcripts and certification attached

Tools

EPIC

Job description

General Statement of Duties

This employee performs a variety of clinical, administrative, and clerical tasks in support of a health program. Employee observes behaviors, conducts interviews, makes initial assessments, and monitors the progress of clients of programs, including direct services; performs a variety of duties as part of a team approach to health care; serves as an assistant to and under the direction of a Team Leader. Performs related duties as required.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge Of

• Basic business English including spelling, punctuation, grammar, and sentence structure.
• Standard office methods and practices.
• Interviewing techniques.
• Available social service resources.
• Electronic medical record (EPIC).

Skill To

• Properly operate a motor vehicle.

Ability To

• Write clearly, concisely, and logically.
• Adapt to a wide variety of duties.
• Follow oral and written instructions.
• Establish and maintain effective working relationships with others.
• Maintain confidentiality of client information.
• Make sound judgments based in logical analysis.
• Communicate tactfully and effectively, both orally and in writing.
• Work without close supervision.
• Interact effectively with withdrawn and hostile clients.
• Be flexible in dealing with alternative life styles among clients.

Required Education And Experience

RESUME, TRANSCRIPTS, AND CERTIFICATION MUST BE ATTACHED OR APPLICATION WILL BE REJECTED

• Each applicant must have two years of paid work experience in social services, education, medical/ health office, national and community service, recreation, or a closely related field with the major emphasis of that experience on interaction with children and families.
• Must have 90 quarter credit hours (60 semester hours) in college courses in any combination of the following fields: English Composition, Education, Health Education, Social Sciences, Psychology, Nursing, or related field.
• Must have a combination of experience and education equal to two years. (45 quarter hours = 1 year).
• State of Ohio Community Health Worker Certification.
• Related experience may be substituted for education on a year-to-year basis.

Other Requirements

• Some positions may require a valid Driver's License.
• Must be willing to work irregular hours and at various locations.
• Bilingual candidates preferred.

Military Education & Experience Evaluation

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

Examples Of Work Performed

• Conducts outreach activities in geographic areas where clients can be reached; these activities include distributing brochures and information about health care and social services available in the community.
• Assists in collecting information about a client including physical, psychological, social, medical, and the client’s capacities through interviews and intervention sessions.
• Assists in the establishment of intervention goals for the client based upon the assessment process.
• Assists clients regarding their follow-up in the treatment plan under the direction of a Team Leader.
• Maintains client files, program files, therapy equipment, and materials.
• Writes reports.
• Assists clients in obtaining basic necessities (food, shelter, transportation, etc.).
• Drives clients to the hospital or other health care providers by car or department vehicle.
• Drives to and from various assignments.
• Acts as a social service liaison to other health care agencies.
• Assists in planning and conducting workshops for clients, their families, and permanent contact.
• Miantains adequate stock of office supplies.
• Manages patient flow and referrals from Nurse Practitioner ot Registered Nurse.
• Documents and completed medical records.
• Coordinates client referrals and follow-up appointments.
• Provides community groups with information concerning social services and counseling activities.
• Conducts follow-up sessions with clients to determine if the client kept their appointments.
• Attends conferences, workshops, seminars, and in-service training meetings.

Probationary Period

Six months

Supervision Exercised

None

Benefits

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

• New Year's Day
• Martin Luther King Day
• President's Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible Dependents Include

• Legal Spouse or Equal Partner
• Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")
• Step-child
• Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work‑related dependent care expenses. Participants can set aside money each year through pre‑tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set‑up a pre‑tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-time employees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

Qualification Checklist

• Two years of paid work experience in social services, education, medical/ health office, national and community service, recreation, or a closely related field with the major emphasis of that experience on interaction with children and families.
• Ninety (90) quarter credit hours (60 semester hours) in college courses in any combination of the following fields: English Composition, Education, Health Education, Social Sciences, Psychology, Nursing, or related field. (COPY OF TRANSCRIPTS MUST BE ATTACHED)
• Combination of experience and education equal to two years. (45 quarter hours = 1 year)- COPY OF TRANSCRIPTS MUST BE ATTACHED
• State of Ohio Community Health Worker Certification. (COPY OF CERTIFICATION MUST BE ATTACHED)

Willingness to work irregular hours and at various locations?

• Yes
• No

Valid Driver's License?

• Yes
• No

Understanding of email notifications?

• Yes
• No
• Required Question