Caseload Support Specialist - Rehab Services

Grambling State University; Baton Rouge (LA); On-site; USD 35,000 - 40,000; Full time

Job summary

Louisiana Works in Baton Rouge, LA, seeks a Rehabilitation Counselor-Associate to support counselors by handling intake, case management, and routine duties. Travel may be required as needed to assist consumers and coordinate services.

Responsibilities include processing authorizations, maintaining case records, and contacting consumers to resume services. The role offers entry-level to mid-level responsibilities within Louisiana Works’ rehabilitation services.

Qualifications

• One year of experience in social services, health insurance claims processing, employee benefits, an allied health field, medical records, or interviewing, screening, or admitting patients to a health care facility.
• Thirty semester hours earned from an accredited college or university.

Responsibilities

• Performs initial intake activities, obtaining information from the consumer for the counselor.
• Administers the day-to-day details of individually assigned cases and follows up with contacts.
• Receives telephone calls from vendors, consumers, etc., and relieves the counselor of routine matters and updates in case records.
• Prepares and processes authorizations in AWARE for training programs and support services.
• Receives and screens information from potential consumers and provides consumers with proper forms and information regarding the rehabilitation process.
• Independently contacts consumers who have lost contact with the agency to inquire about their status and the possibility of resuming services.
• Contacts job-ready consumers to determine whether intervention or assistance is needed.
• Meets periodically with workgroup colleagues regarding the problems and needs of the consumers.
• Other duties as assigned and travel must be performed as required.

Education

30 semester hours

Job description

Louisiana Works in Baton Rouge, LA, seeks a Rehabilitation Counselor-Associate to support counselors by handling intake, case management, and routine duties. Travel may be required as needed to assist consumers and coordinate services.

Responsibilities include processing authorizations, maintaining case records, and contacting consumers to resume services. The role offers entry-level to mid-level responsibilities within Louisiana Works’ rehabilitation services.